Title & Insurance Specialist

PACCAR•Lewisville, TX

5d•Onsite

About The Position

The Title & Insurance Specialist completes title follow-ups, corrections, and filings for new and repossession titles with the relevant state. The role assists with releasing titles to the Used Equipment Sales Department, including truck centers and end users, and develops state reference guides to standardize procedures for title applications, electronic titles, title corrections, and repossession titles. The specialist also processes incoming insurance mail and follows up on expired insurance certificates and cancellations with end-user customers and agencies. This position is based in Lewisville, Texas, and works Monday through Friday from 9:00 AM to 6:00 PM CST to provide coast-to-coast coverage. It is part of PACCAR Financial, which provides financial products and related services for PACCAR vehicles.

Requirements

High school diploma required.
At least two years of administrative support experience, preferably in a transportation services environment.
Strong PC skills, specifically Microsoft Word, Excel, PowerPoint, and other programs.
Good organizational skills and strong attention to detail.
Ability to work in a fast-paced environment and balance multiple priorities.
Good interpersonal skills and a strong customer-service orientation, including the ability to interact with all levels of management.
Strong analytical skills and problem-solving ability.

Nice To Haves

Bachelor's degree preferred.
Administrative support experience in a transportation services environment preferred.

Responsibilities

Review new titles for accuracy and enter information into required systems.
Conduct initial title follow-ups by telephone, email, or written correspondence with dealers, end-user customers, state DMVs, and others.
Prepare title applications for new and repossession titles.
Reassign and release paid-out titles.
File and scan perfected titles.
Complete title correction packages and follow-up duties.
Assist with Dealer Title Services.
Log incoming insurance mail.
Address and resolve insurance cancellations.
Prioritize follow-up actions on expired policies with customers and insurance agencies.
File insurance certificates in Docuware.
Perform special projects as assigned.

Benefits

Competitive salary.
401(k) with up to a 5% company match.
Fully funded pension plan providing monthly benefits after retirement.
Paid time off, including a minimum of 10 paid vacation days, 12 paid holidays, and sick leave.
Tuition reimbursement for continued education.
Medical, dental, and vision plans for the employee and family.
Flexible spending accounts and health savings account.
Paid short- and long-term disability program.
Life and accidental death and dismemberment insurance.
Employee assistance program services, including wellness plans, estate planning, and financial counseling.
Growth and development opportunities.
Opportunity to work alongside experienced colleagues recognized as experts in their field.