Title Clerk - PART TIME

CITY ENTERPRISES LLC•Pearl, MS

13d•$17 - $19•Onsite

About The Position

The Title Clerk is responsible for accurately and efficiently processing vehicle titles. The role involves verifying title information, maintaining knowledge of laws and regulations governing vehicle titles, and working with customers, dealers, sellers, and regulatory agencies to resolve titling issues. This is a part-time position scheduled for three days a week at DAA JAX - PEARL, MS. The position works under general supervision and follows established procedures, using occasional independent judgment to complete assignments. Work consists of standard, highly interrelated tasks, with unusual problems referred to a supervisor. The role has no supervisory or budget responsibility and includes some contact with employees, the general public, visitors, and company personnel. It may involve confidential information and some complex matters. The work is normally performed in a typical interior environment and involves light physical activity: 10% walking, 10% standing, and 80% sitting.

Requirements

High school diploma or GED.
Previous title experience in a dealership environment.
Basic computer skills.
Ability to read and interpret documents such as sales agreements and tax and title documents.
Good general communication skills.
Moderate interpersonal and communication skills to ensure customer requests and needs are met.
Ability to acknowledge and clarify customer inquiries, requests, or complaints so needs are identified, documented, and addressed.
Accuracy, mathematical aptitude, self-motivation, and the ability to prioritize tasks and organize a schedule.
Cheerful demeanor and professionalism.

Responsibilities

Process and reassign vehicle titles.
Examine vehicle titles for accuracy and conformity with specified requirements.
Verify that titles will be accepted in the state where they are filed.
Confirm VIN numbers, odometer readings, lien releases, and the absence of alterations on titles.
Determine whether title documents are negotiable and assess them for potential fraud.
Report title discrepancies.
Resolve titling issues by interacting with customers, dealers, and regulatory agencies.
Work with a manager or supervisor to negotiate a price adjustment between buyer and seller when a title problem requires it.
Maintain knowledge of current DMV laws and regulations relating to vehicle titles and interpret titling regulations for each state where vehicles are processed.
Receive and route telephone calls courteously and efficiently to the appropriate personnel or department.
Run outstanding-title reports, review them, and contact sellers about outstanding titles.
Follow safety and health procedures, model safety-related behaviors, and participate in safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.