Tissue Donation Coordinator (Hybrid Opportunity)

New England Donor Services•Waltham, MA

1d•Hybrid

About The Position

The Tissue Donation Coordinator guides donor families through the tissue donation process and helps support donation that can positively affect recipients. The role handles incoming referrals from hospital staff and clinical partners, evaluates medical information relevant to potential tissue donor suitability, and works compassionately with potential donor families to discuss donation, conduct history questionnaires, and obtain informed consent. The coordinator also arranges tissue recovery logistics with internal and external partners and provides customer service to teammates, hospital staff, clinical partners, funeral homes, medical examiners, district attorneys, and other stakeholders. The position follows a 24-hour, 365-day mission, with three 12-hour shifts per week and one 12-hour on-call shift every two weeks. Shifts may be days, mids, or nights, and include weekends and holidays. The role uses a hybrid staffing model, combining in-person work in Waltham, Massachusetts, with remote work from a home office after completion of orientation and achievement of independence. All shifts during the orientation period, which lasts several months, are onsite in Waltham. New hire orientation start dates are in November and December 2026. Compensation is $31.00 per hour.

Requirements

Bachelor’s degree and one year of relevant experience; alternatively, candidates with an associate’s degree, certification or license, and 3+ years of relevant experience in a medical field, health sciences, mental health, or counseling, with expertise in crisis intervention and/or grief counseling, will receive strong consideration.
Working knowledge of medical terminology.
Excellent telephone communication skills.
Strong computer skills, including Microsoft Office suite, clinical databases, and Electronic Medical Records.
Excellent organizational skills and strong attention to detail.
Flexibility, proactivity, and a positive attitude.
Ability to work remotely from a home office and onsite in Waltham, MA; remote work is available after orientation and once fully independent. All orientation shifts are onsite.

Responsibilities

Handle incoming donor referral calls from hospital staff and clinical partners and obtain and evaluate medical information about potential tissue donor suitability.
Work empathetically and compassionately with potential donor families to advocate for donation, conduct history questionnaires, and obtain informed consent.
Coordinate tissue recovery logistics with internal and external partners and stakeholders.
Follow best practices and provide exemplary customer service in communications with teammates, hospital staff, clinical partners, funeral homes, medical examiners, district attorneys, and others.