Tissue Donation Coordinator (Hybrid Opportunity)
About The Position
The Tissue Donation Coordinator helps guide donor families through the tissue donation process and supports NEDS’s mission to save and heal lives through organ and tissue donation. The coordinator handles incoming referrals, evaluates potential tissue donor suitability, advocates for donation with donor families, obtains informed consent, and coordinates tissue recovery logistics with internal and external partners. The position works three 12-hour shifts per week, plus one 12-hour on-call shift every two weeks. Shifts include a variety of day, mid, and night schedules and support a 24-hour, 365-day-a-year mission, including weekends and holidays. Work is in person and remote under a hybrid staffing model. Remote work from a home office may be available after orientation, which lasts several months, and once the employee is fully independent; all orientation shifts are onsite in Waltham, Massachusetts. The organization was interviewing for November and December 2026 new-hire orientation start dates.
Requirements
- Bachelor’s degree and one year of relevant experience; alternatively, candidates with an associate’s degree, certification, or license and 3 or more years of relevant experience in a medical field, health sciences, mental health, or counseling, with expertise in crisis intervention and/or grief counseling, will receive strong consideration.
- Working knowledge of medical terminology.
- Excellent telephone communication skills.
- Strong computer skills, including Microsoft Office, clinical databases, and electronic medical records.
- Excellent organizational skills and strong attention to detail.
- Flexibility, proactivity, and a positive attitude.
- Ability to work remotely from a home office and onsite in Waltham, Massachusetts; all shifts during orientation are onsite.
Responsibilities
- Handle incoming donor referral calls from hospital staff and clinical partners, obtaining and evaluating medical information about potential tissue donor suitability.
- Work empathetically and compassionately with potential donor families to advocate for donation, conduct history questionnaires, and obtain informed consent.
- Coordinate tissue recovery logistics with internal and external partners and stakeholders.
- Follow best practices and provide exemplary customer service when communicating with teammates, hospital staff, clinical partners, funeral homes, medical examiners, district attorneys, and other stakeholders.
Benefits
- Generous paid time off program.
- Health, dental, vision, and mental health insurance coverage.
- Life insurance equal to two times annual salary.
- Fertility benefits.
- Flexible Spending Account options.
- 403(b) retirement plan with organizational contributions.
- Tuition reimbursement.
- Employee Assistance Program.
- Pet insurance.
- Working Advantage discounts.
- Personal career and skill development opportunities.
- Corporate-sponsored events, including an annual Blue & Green Walk, community volunteering opportunities, and organization-wide team-building outings.
- Healthcare Reimbursement Account.
- Short-term and long-term disability coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
