Manager Tissue Recovery(Internal Opportunity)

OneLegacy•Azusa, CA

2d•$103,090 - $131,440•Onsite

About The Position

The Manager, Tissue Recovery oversees tissue recovery operations, including eye and tissue recovery, digitalDonor status board management, staffing and case logistics. The manager ensures adequate staffing and that the department has the tools, equipment, and supplies needed to perform recoveries. This role ensures compliance with applicable policies and procedures, standards, regulations, and laws; provides customer service to donation partners; meets routinely with tissue processors; identifies process improvements; and keeps procedures aligned with current practices. The position also maintains the competency and skills needed to perform organ, eye, and tissue recoveries. The manager provides leadership, coaching, and mentorship to supervisors and staff; oversees staffing, training, performance, and recovery operations; and offers technical and clinical guidance on donor screening, procedures, and recovery. The role supports hiring and employee relations, promotes accountability and collaboration, monitors recovery outcomes and departmental goals, and prepares reports and data analyses for leadership. It also contributes to budgeting, quality and regulatory compliance, documentation accuracy, processor coordination, and management of the pulsatile perfusion process. This is a full-time, exempt, in-person position based in Azusa or Redlands, California. The normal workweek is 40 hours, but work is focused on meeting role responsibilities. Availability for evenings, holidays, and weekends is required as needed. Travel to meetings and other locations is required using a personal vehicle, OneLegacy vehicle, and/or air travel.

Requirements

Associate’s degree or bachelor’s degree from an accredited four-year college or university.
Four years of experience working in a leadership capacity for a tissue bank, OPO, tissue processor, ambulance company, fire department, emergency room, surgical center, medical devices organization, pharmaceutical organization, or biological laboratory.
Completion of a certification program such as Emergency Medical Technician (EMT), Surgical Technologist (CST), or Paramedic (NRP).
Maintain a current California driver’s license and current vehicle insurance.
Availability to work evenings, holidays, and weekends as required.
Ability to travel to meeting sites and other locations by personal auto, OneLegacy vehicle, and/or air.

Nice To Haves

CEBT or CTBS certification.

Responsibilities

Provide leadership, coaching, and mentorship to Tissue Recovery Supervisors and staff.
Ensure supervisors meet regularly with staff and address performance concerns.
Ensure supervisors carry out operational tasks, including staffing activities, workload allocation, tissue recovery activities, training, chart review, and audits of recovery functions.
Facilitate staff meetings and ensure staff development in clinical and non-clinical skills, including communication.
Provide technical and clinical guidance on donor and processor screening, procedural clarification, and recovery; serve as administrator on call; and consult medical directors as needed to qualify donors for recovery.
Maintain appropriate staffing levels; facilitate hiring through Human Resources; handle disciplinary actions and assist with employment separations and exit interviews.
Set expectations and standards for professionalism, and hold staff accountable to expectations and goals.
Maximize tissues recovered per donor to meet tissue processor requirements.
Prepare requested reports and analyze data to inform management and identify process improvements.
Ensure staff understand and comply with recovery objectives, performance standards, and policies.
Execute individual, departmental, and organizational goals and objectives.
Maintain competency and skills to perform organ, eye, and tissue recoveries.
Implement and revise policies, procedures, and processes for organ, eye, and tissue recovery.
Work with the Director to create the annual department budget and maintain expenses within budget guidelines.
Ensure adequate staffing and scheduling to support recovery volumes during peaks and valleys.
Work with Quality Systems to ensure compliance with policies, procedures, standards, and regulations.
Work with Donor Information to ensure recovery documentation is completed accurately.
Foster positive professional working relationships within and outside the department.
Coordinate with tissue processors to meet requirements for recovered tissues, procedure revisions, and staff training.
Manage the pulsatile perfusion process (kidney pumping) and ensure staff are trained in it.
Ensure staff receive training for assigned tasks.
Provide customer service to donation partners, including transplant centers, tissue processors, coroners, hospitals, funeral homes, and testing laboratories.
Manage shift assignments, timesheets, and time-off requests.
Provide real-time feedback and coaching and create learning opportunities for staff.
Promote a collaborative teamwork environment for the recovery team.
Recruit and interview staff.
Perform other duties as assigned.

Benefits

Medical, dental, and vision plans; employer pays 90% of the employee premium cost.
19 days of PTO.
2 floating holidays.
10 holidays.
Life insurance.
Supplemental life insurance.
Wellness plans.
Employee assistance program.
Pet insurance.
Onsite gym.
Mileage reimbursement for applicable positions.
Tuition reimbursement.
Employee referral program.
403(b) retirement plan with an annual discretionary 8% employer contribution.
School loan forgiveness.