Manager Tissue Recovery(Internal Opportunity)

OneLegacy Brand•Azusa, CA

2d•Onsite

About The Position

The Manager, Tissue Recovery oversees tissue recovery operations, including eye and tissue recovery, digital Donor status board management, staffing logistics, and case logistics. The manager ensures adequate staffing and the availability of tools, equipment, and supplies; compliance with applicable policies, procedures, standards, and regulations; appropriate customer service for donation partners; and routine engagement with tissue processors to identify process improvements. The manager also ensures policies and procedures reflect current processes and performs duties in compliance with OneLegacy policies and applicable FDA, AATB, EBAA, CMS, UNOS, and other federal, state, and local requirements. The position provides leadership, coaching, and mentorship to Tissue Recovery Supervisors and staff; oversees operational tasks, training, performance management, and recovery activities; and provides technical and clinical guidance on donor and processor screening and recovery procedures. The manager maintains staffing levels, supports hiring and employment actions, maximizes tissue recovery per donor, prepares and analyzes reports, manages departmental goals and budget, and coordinates with internal departments and external partners. The role also manages the pulsatile perfusion process and maintains competency to perform organ, eye, and tissue recoveries. This is a full-time, exempt, in-person position based in Azusa or Redlands, California. The normal workweek is 40 hours, though the position emphasizes completion of assigned responsibilities rather than a specified number of hours. Availability for evenings, holidays, and weekends is required as needed. Travel to meeting sites and other locations is required using a personal vehicle, OneLegacy vehicle, and/or air travel.

Requirements

Associate’s degree or bachelor’s degree from an accredited four-year college or university.
Four years of experience in a leadership capacity for a tissue bank, OPO, tissue processor, ambulance company, fire department, emergency room, surgical center, medical devices, pharmaceutical, or biological laboratory.
Completion of a certification program such as Emergency Medical Technician (EMT), Certified Surgical Technologist (CST), or Paramedic (NRP).
Maintain a current California driver’s license and current vehicle insurance.
Availability to work evenings, holidays, and weekends as required.
Ability to travel to meeting sites and other locations by personal auto, OneLegacy vehicle, and/or air.

Nice To Haves

CEBT or CTBS certification.

Responsibilities

Provide leadership, coaching, and mentorship to Tissue Recovery Supervisors and staff.
Ensure supervisors meet with staff regularly and follow up on performance concerns.
Ensure supervisors complete day-to-day operational tasks, including staffing activities, workload allocation, recovery activities, training, chart review, and audits of recovery functions.
Facilitate staff meetings and ensure staff training and development in clinical and non-clinical skills, including communication.
Provide technical and clinical advice on donor and processor screening, procedural clarification, and recovery; serve as administrator on call; and consult medical directors as needed to qualify donors for recovery.
Maintain appropriate staffing levels; facilitate hiring through Human Resources; and support disciplinary actions, employment separations, and exit interviews.
Set expectations and standards for professionalism and hold staff accountable to goals and expectations.
Maximize tissues recovered per donor to meet tissue processor requirements.
Prepare reports and analyze data for leadership to inform management, suggest process improvements, and report on programs and services.
Ensure staff understand and comply with recovery objectives, performance standards, and policies.
Execute individual, departmental, and organizational goals and objectives.
Maintain competency and skills to perform organ, eye, and tissue recoveries.
Implement and revise policies, procedures, and processes for organ, eye, and tissue recovery.
Work with the Director to create the annual department budget and maintain expenses within budget guidelines.
Ensure adequate staffing and scheduling to sustain recovery volumes during peaks and valleys.
Work with Quality Systems to ensure compliance with policies, procedures, standards, and regulations.
Work with Donor Information to ensure recovery documentation is completed accurately.
Foster positive professional working relationships within and outside the department.
Coordinate with tissue processors to meet requirements for recovered tissues, procedure revisions, and staff training.
Manage the pulsatile perfusion (kidney pumping) process and ensure staff are trained in it.
Ensure staff receive training for their assigned tasks.
Provide customer service to donation partners, including transplant centers, tissue processors, coroners, hospitals, funeral homes, and testing laboratories.
Manage shift assignments, timesheets, and time-off requests.
Provide real-time feedback and create learning and coaching opportunities for staff.
Ensure the recovery team works collaboratively.
Recruit and interview staff.
Perform other duties as assigned.