Tire & Battery Technician - Automotive

Walmart•Charlottesville, VA

2d•Onsite

About The Position

As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and help deliver value to members. You will collaborate with other associates to meet member expectations, provide customer service, and support sales and service requests. The role involves applying tire and battery industry knowledge and safety standards; using equipment, TPMS systems, point-of-sale systems, and handheld digital tools; processing transactions; maintaining inventory and documentation; and keeping the physical work area safe and organized. You will identify member needs, assist with purchasing decisions, resolve concerns, and communicate equipment or supply needs and safety or service issues to the TBC Lead. You will also help train and mentor team members, model respectful and high-quality service, adapt to new tools and processes, and follow company policies, procedures, ethics, and compliance standards. The position is based at the Sam’s Club location listed in Charlottesville, Virginia.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Successfully complete all job-required training and assessments within the prescribed time period if selected.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests and provide safe, efficient customer service.
Educate associates on tools, tasks, and resources, and mentor new technicians.
Apply safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS knowledge, product specifications, and seasonality information.
Use point-of-sale systems, phone and in-person selling techniques, handheld technology, and other digital tools to support sales and service.
Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
Report complaints, safety hazards, and problems involving products, services, and work areas.
Complete required paperwork, logs, and other documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
Model high-quality service and respectful, supportive, team-oriented conduct; help train and develop team members.
Follow company policies, procedures, ethics, and standards of integrity and compliance.
Complete work assignments and priorities using policies, data, and resources; communicate progress and recommend improvements.
Support a respectful and inclusive workplace, build strong working relationships, mentor others, and contribute to continuous improvement and adaptation to change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.