Tire & Battery Technician - Automotive

Sam's East•Dallas, TX

6d•Onsite

About The Position

As a Tire & Battery Center Technician, you provide safe, efficient service in the sales and service areas and help deliver a positive member experience. You collaborate with associates to meet members’ expectations and support sales, service, safety, compliance, and department operations. The role includes applying knowledge of tire and battery products, service standards, safety and compliance protocols, equipment, TPMS, and point-of-sale systems. You use digital tools and handheld technology to support sales, service decisions, training, and associate engagement. You also process transactions, maintain inventory and documentation, monitor equipment and supplies, and help members with purchases and service concerns. You model respectful, supportive teamwork; help train and mentor other associates; and contribute to a workplace culture grounded in integrity, customer service, continuous improvement, and the company’s values. The position is based at the Sam’s Club location at 5555 S Buckner Blvd, Dallas, Texas.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.
Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Nice To Haves

Experience in the auto service industry.
Retail experience.

Responsibilities

Collaborate with team members to fulfill sales and service requests and provide safe, efficient customer service.
Educate associates on tools, tasks, and resources, and mentor new technicians.
Apply knowledge of safety and compliance protocols, tire and battery guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
Use point-of-sale systems, phone and in-person selling techniques, and digital tools to support sales and service.
Use handheld technology and systems to make business decisions related to services, safety alerts, product information, product applications, and training.
Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
Operate cash registers and process transactions.
Maintain accurate inventory and meet audit, safety, and compliance standards.
Report complaints, safety hazards, and issues with products, services, or work areas.
Complete paperwork, logs, and other required documentation.
Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
Identify member needs, assist members with purchasing decisions, and resolve issues and concerns.
Model high-quality member service and act as a brand advocate for the Tire & Battery Center.
Assist with training team members and help address barriers to their work.
Follow company policies, procedures, standards of ethics and integrity, and related action plans; use the Open Door Policy.
Complete assignments and priorities by collaborating with managers, coworkers, customers, and business partners; communicate progress and recommend improvements.
Build respectful, supportive, and trusting relationships, recognize others’ contributions, and help develop and mentor associates.
Put customers and members first, make decisions using reliable information, and consider how work affects team results.
Support continuous improvement, learn new technologies and skills, and help others adapt to change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Potential premiums of $0.35 to $3.00 per hour in specific circumstances.