Tire & Battery Technician - Automotive
About The Position
As a Tire & Battery Center Technician, you will provide safe and efficient service in the department’s sales and service areas and help deliver value to Sam’s Club members. You will work collaboratively with other associates to meet members’ expectations. The role involves tire and battery service knowledge, customer assistance, equipment and technology use, sales and transaction support, inventory and safety practices, documentation, and helping train and support team members. Technicians are expected to follow company policies and standards, act with integrity, and contribute to a respectful, customer-focused, continuously improving workplace.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, educate associates on tools, tasks, and resources, and mentor new technicians.
- Provide safe, efficient customer service and develop effective interpersonal and communication skills.
- Follow safety and compliance protocols, tire and battery industry guidelines, and service standards; operate equipment and apply knowledge of TPMS, product specifications, and seasonality.
- Use Point of Sale systems, handheld technology, and other digital tools to support sales, service, safety decisions, product information, and training.
- Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain the physical work area and accurate inventory, audit, safety, and compliance standards.
- Report complaints, safety hazards, and problems with products, services, or work areas; complete required paperwork, logs, and documentation.
- Ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Model high-quality member service, support team training, and help develop and mentor other associates.
- Complete assignments and priorities using policies, data, and resources; communicate progress, address improvement opportunities, and adapt to change and feedback.
- Comply with company policies, procedures, ethics, and integrity standards, including using the Open Door Policy.
- Promote a respectful, supportive, inclusive, and team-oriented workplace; build relationships and recognize others’ contributions.
- Put customers and members first, make informed decisions, and contribute to continuous improvement and adoption of new technologies and skills.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education benefits through Live Better U, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
- Additional hourly premiums may be paid in specific circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
