Tire & Battery Technician - Automotive
About The Position
As a Tire & Battery Center Technician, you provide safe and efficient service in the sales and service areas of the department and help deliver a positive member experience. You collaborate with other associates to meet members’ expectations, support sales and service requests, and maintain safe, accurate, and compliant operations. The role includes hands-on work in the service area, operating equipment and point-of-sale systems, processing transactions, maintaining inventory and documentation, and using digital tools to support service, safety, sales, and associate engagement. You are expected to model respectful, ethical, customer-focused teamwork; share knowledge and mentor other technicians; learn and adapt to new tools and processes; and contribute to continuous improvement. The role requires completing job-related training and assessments within the prescribed time period. The position is based at the Sam’s Club location listed in Erie, Pennsylvania.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Successfully complete all job-required trainings and assessments within the prescribed time period if hired.
Nice To Haves
- Auto service industry experience.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, provide safe and efficient customer service, educate associates on tools, tasks, and resources, and mentor new technicians.
- Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and product seasonality.
- Use point-of-sale systems, phone and in-person selling techniques, handheld technology, and other digital tools to support sales, service, safety, and associate engagement.
- Communicate equipment, tools, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions while working hands-on in the physical service area.
- Maintain accurate inventory and meet audit, safety, and compliance standards; report complaints, hazards, product or service problems, and work-area issues.
- Complete required paperwork, logs, and other documentation; ensure merchandise is packaged, labeled, and stored according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Advocate for the brand and provide high-quality member service; support, influence, and inspire coworkers in a respectful, team-oriented manner.
- Assist in training team members and help address roadblocks to their development.
- Follow company policies, procedures, ethics standards, and action plans; use the Open Door Policy and hold oneself and others accountable.
- Complete work assignments by setting priorities, meeting deadlines and expectations, communicating progress, recommending improvements, and adapting to change and feedback.
- Build trusting working relationships, communicate positively, recognize others’ contributions, and help develop and mentor associates.
- Put customers and members first, make decisions using reliable information, and consider how work affects team results and stakeholders.
- Support continuous improvement, learn new technologies and skills, and help others through change.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes, subject to eligibility and applicable terms.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefit for eligible full-time and part-time associates, including tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
- Performance-based bonus awards.
- Potential premiums of $0.35 to $3.00 per hour in specified circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
