Tire & Battery Technician - Automotive
About The Position
As a Tire and Battery Center Technician, you provide safe and efficient service in the department’s sales and service areas and work with other associates to meet members’ expectations. The role involves delivering customer service, supporting sales, and completing hands-on work in the physical area. You use service equipment, digital tools, and systems to make timely decisions related to services, safety, products, and training. The technician supports team members and new technicians, maintains accurate inventory and required documentation, processes sales and service transactions, and reports equipment needs, complaints, hazards, and product or service problems. The role also includes helping members make purchasing decisions and resolving their concerns while following company policies, safety requirements, and ethical standards.
Requirements
- Valid state-issued driver's license.
- Must be 18 years of age or older.
- Successfully complete all job-required training and assessments within the prescribed time period if selected.
Nice To Haves
- Experience in the auto service industry.
- Retail experience.
Responsibilities
- Collaborate with team members to fulfill sales and service requests, provide safe and efficient customer service, educate associates on tools and tasks, and mentor new technicians.
- Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, and selling techniques.
- Use digital tools and handheld technology to plan and support sales, improve service, respond to safety alerts, access product information, and support training.
- Communicate equipment, tool, and supply needs to the TBC Lead; track and monitor returns and special orders.
- Operate cash registers and process transactions.
- Maintain accurate inventory and audit, safety, and compliance standards; complete paperwork, logs, and other required documentation.
- Report complaints, safety hazards, and problems involving products, services, equipment, or work areas.
- Package, label, and store merchandise according to company policies and procedures.
- Identify member needs, assist with purchasing decisions, and resolve issues and concerns.
- Support training and development of team members, model respectful and supportive teamwork, and help remove roadblocks.
- Follow company policies, procedures, ethics standards, and related action plans; use the Open Door Policy.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress and recommend improvements.
- Promote a culture of belonging, integrity, customer service, continuous improvement, and learning.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase program.
- Company-paid life insurance.
- Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefits, including eligible tuition, books, and fees for programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
- Performance-based bonus awards.
- Potential hourly premiums of $0.35 to $3.00 in specific circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
