(USA) Tire and Battery Service Advisor

Walmart • Alpharetta, GA

3d • $19 - $27 • Onsite

About The Position

The Tire and Battery Service Advisor supports safe, organized, and effective operations in the Tire and Battery Center (TBC). The role maintains sales-floor standards and merchandise presentation, monitors tire and battery orders, assists members with installation appointments, and recommends appropriate tire and battery products and services. The advisor helps members make purchasing and service decisions, explains warranties, resolves concerns, and communicates order or lead-time changes.

The position coordinates and prioritizes service-bay workflow, operates TBC equipment safely, completes vehicle service requests and tests, and uses product knowledge, Sam’s Garage, reference materials, and technology to support members and team operations. The advisor promotes TBC services, assists with training and developing team members, processes member transactions, and follows applicable company policies, safety requirements, laws, and ethical standards.

Requirements

• Valid state-issued driver’s license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile or high-shrink items.
• Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services.
• Greet members, identify their needs, recommend suitable products and services, explain warranties, and resolve concerns with professionalism and empathy.
• Use Sam’s Garage, product knowledge, and reference materials to recommend safe and suitable tire and battery products and help members receive appropriate service and value.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness.
• Triage and prioritize TBC service-bay workflow by identifying waiting members, understanding service requirements and timing, prioritizing appointments, and recommending workflow adjustments to the TBC Team Lead or technicians.
• Follow safety and compliance protocols, tire and battery industry guidelines, service standards, and equipment operating procedures; demonstrate knowledge of TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage team members to adopt new tools.
• Model high-quality member service, develop and influence team members, identify roadblocks, and assist with team training.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges using the appropriate procedures for membership and payment types.
• Follow company policies, procedures, ethics standards, and the Open Door Policy, and complete work assignments by setting priorities, collaborating, communicating progress, addressing improvement opportunities, and adapting to change and feedback.
• Demonstrate the company’s stated values by respecting individuals, working collaboratively, mentoring others, acting with integrity, serving members, and pursuing continuous improvement.
• Follow TBC and point-of-sale safety, security, legal, sales, documentation, and shrink-prevention requirements; provide accurate service information; and report complaints, hazards, and product or work-area problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or protected paid time off, with offerings that may include parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed