(USA) Tire and Battery Service Advisor

Sam's West • Omaha, NE

11d • Onsite

About The Position

The Tire and Battery Service Advisor supports sales floor and service operations in the Tire and Battery Center (TBC), providing safe, timely, and knowledgeable service to members. The role maintains merchandise presentation and inventory standards, monitors orders and installation appointments, assists with tire maintenance and repair services, and recommends suitable tire and battery products. Advisors use product knowledge, Sam’s Garage, reference materials, digital tools, and point-of-sale systems to support members and improve service efficiency. They also help prioritize service-bay workflow, operate equipment safely, complete vehicle service requests and documentation, and support training and development of team members. The role follows company policies, safety and compliance requirements, and Walmart values while contributing to a welcoming, respectful, and high-performing team.

The hourly wage range is $21.00 to $29.00. Premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The position is based at the Sam’s Club location at 13130 L St, Omaha, Nebraska 68137-1866. A valid state-issued driver’s license and age 18 or older are required. Preferred qualifications include auto service industry or retail experience.

Requirements

• Valid state-issued driver’s license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials correctly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages appropriately.
• Stock merchandise, set up and clean displays, remove damaged goods, sign and price merchandise, and secure fragile or high-shrink merchandise.
• Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives for installations or tire fitments.
• Assist members with tire maintenance and repair services and provide recommendations, product information, and warranty explanations.
• Greet members, identify their needs, help them make purchasing and service decisions, and resolve concerns with professionalism and empathy.
• Use Sam’s Garage, product knowledge, and reference materials to recommend appropriate tire and battery products and deliver service and value.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness.
• Triage and prioritize service-bay workflow by identifying waiting members, understanding queued services and required service times, prioritizing appointments, and recommending adjustments to the TBC Team Lead or Technicians.
• Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make business decisions, stay informed about products and training, and encourage adoption of new tools.
• Model high-quality member service and act as a brand advocate for the TBC area.
• Assist with training, developing, and mentoring team members and help address roadblocks.
• Complete vehicle service requests and tests; operate TBC equipment safely and correctly; receive, store, and dispose of merchandise and supplies; and complete required documentation.
• Operate registers and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures and membership and payment types.
• Follow company policies, procedures, ethics standards, and action plans; use the Open Door Policy; and report complaints, safety hazards, shrink issues, and problems with products, services, or work areas.
• Complete assigned work using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; manage priorities and deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
• Build trusting team relationships, communicate positively, recognize others’ contributions, and support an inclusive workplace.
• Serve members, act with integrity, support continuous improvement and new technologies, and follow applicable TBC and point-of-sale laws and guidelines.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including eligible tuition, books, and fees.
• Performance-based bonus awards.
• Potential hourly premiums of $0.35 to $3.00 in specific circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed