(USA) Tire and Battery Service Advisor

Walmart•San Marcos, TX

1d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role helps members choose tire and battery products and services, explains warranties, supports installation appointments, and assists with tire maintenance and repair. The advisor monitors order status, communicates lead-time changes and cancellations, and recommends alternatives when needed. The position maintains a safe, organized, stocked, and properly merchandised TBC sales floor; handles merchandise and equipment safely; and follows company policies, industry guidelines, and applicable laws. The advisor supports service-bay workflow by assessing queued services and appointment priorities, communicating with the TBC team, and helping optimize service efficiency. The role also operates TBC equipment and point-of-sale hardware, completes vehicle service requests and required documentation, and processes member purchases, payments, returns, refunds, and exchanges. The advisor uses company systems, product knowledge, reference materials, and digital tools to make recommendations, support operations, and improve member engagement. The role serves as a brand advocate, models high-quality service, and assists with training and developing team members. Associates are expected to collaborate, communicate professionally and empathetically, uphold company policies and standards of ethics and integrity, and contribute to a respectful, inclusive workplace and continuous improvement. The position is based at the Sam’s Club location at 1350 Leah Ave, San Marcos, Texas. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances. Actual pay will meet or exceed the applicable minimum wage. The role also offers performance-based bonus awards and benefits, subject to eligibility and plan terms.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damaged goods according to company policies.
Stock, set up, clean, and organize displays; remove damaged goods; apply appropriate signs and prices; and secure fragile or high-shrink merchandise.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services.
Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, and resolve concerns.
Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow by assessing waiting members, queued services, appointment priorities, and service time requirements; make recommendations to the TBC Team Lead or Technicians.
Use and encourage adoption of digital tools and handheld devices to plan sales, improve service, make real-time decisions, and access product and training information.
Model high-quality member service, assist with training and developing team members, and help address barriers to team performance.
Complete vehicle service requests and tests, operate TBC equipment safely, and receive, store, and dispose of merchandise and supplies.
Complete and maintain required documents and operate point-of-sale hardware to process purchases, payments, returns, refunds, and exchanges.
Follow company policies, procedures, ethics standards, TBC safety and security requirements, and applicable laws and regulations; report complaints, hazards, shrink issues, and problems with products, services, or work areas.
Complete work assignments and priorities by collaborating with relevant parties, communicating progress, addressing improvement opportunities, and adapting to change and feedback.
Build trusting relationships, communicate positively, support an inclusive workplace, and help team members develop and succeed.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off and/or paid protected time off, with amounts depending on job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for qualifying programs.
Performance-based bonus awards.