Tile Department Manager

Floor & Decor • Tacoma, WA

2d • $20 - $36

About The Position

The Tile Department Manager is responsible for achieving sales budgets and providing every customer with an exceptional shopping experience by following company guidelines for sales, customer service, and associate training and development. The role supports merchandising, store presentation, inventory and pricing accuracy, loss prevention, and operational standards. It also assists the Chief Executive Merchant with customer service, human resources, and loss prevention matters, and may serve as KCM or Manager on Duty as required.

The manager oversees department associates by ensuring adequate scheduling coverage, assessing performance, defining workloads, training and developing staff, supporting retention and career development, and addressing performance or policy issues. The role includes analyzing business reports, conducting weekly competitive shops, communicating pricing and inventory issues, using computer and point-of-sale systems, and interfacing with corporate employees. The position may require opening or closing the store.

The work environment frequently includes a warehouse setting and moving vehicles, with noise typically ranging from quiet to moderate. The role involves lifting, carrying, pushing, pulling, standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel.

Responsibilities

• Achieve sales budgets and provide customers with an exceptional shopping experience in accordance with company sales, customer service, and staff development guidelines.
• Drive, teach, and adhere to the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers and ensure store associates provide quality customer service.
• Strategically merchandise according to company guidelines and maintain store presentation standards.
• Follow loss prevention and risk management guidelines to support the safety and security of customers and employees.
• Assist the Chief Executive Merchant in supporting and modeling a friendly, helpful, knowledgeable, and efficient customer service environment.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports, including P&L, CPR, BAT, STPOA, and STPRC, to support merchandising, in-stock, and pricing performance.
• Use computer and point-of-sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations, and interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review and assess associate performance, train and develop associates, supervise them, and define workloads as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business planning processes; monitor and follow company policies and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed