Assistant Department Manager (Tile)

Floor & Decor • Buford, GA

3d

About The Position

The Assistant Department Manager (Tile) is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role provides direction to Product Sales Specialists, supports department merchandising and operations, and assists customers throughout the sales and checkout process.

The position requires understanding merchandise and installation, applying the company’s retail philosophy, and complying with safe-lifting procedures. Work takes place in a warehouse environment where employees may be exposed to moving vehicles and moderate-to-noisy conditions. The role involves frequent standing, walking, reaching, climbing or balancing, and bending or kneeling, as well as handling merchandise and exerting force to lift, carry, push, or pull objects.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential job functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

• Train and develop Product Sales Specialists.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
• Act in a manner consistent with the company’s core values and drive and teach its basic retail philosophy.
• Comply with safe-lifting standard operating procedures.
• Complete Product Specialist certification courses and Industrial Truck (forklift) proficiency testing and certification.
• Demonstrate thorough understanding of merchandise and installation.
• Ensure the department’s merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers courteously and assist with product questions and selections.
• Process customer transactions at checkout using the POS system.
• Process customer refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established cash, check, and charge-card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED