Assistant Department Manager (Tile)

Floor & Decor • West Hartford, CT

11d

About The Position

The Assistant Department Manager (Tile) trains and develops Product Sales Specialists and helps ensure customers have a positive shopping experience through exceptional service and product information. The role directs department associates, supports merchandising and inventory activities, assists customers with product selection and checkout, and follows established operating, safety, and payment procedures. The position works in a warehouse environment with moving vehicles and moderate-to-noisy conditions.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl; often required to use hands and fingers to handle or feel.

Responsibilities

• Act in a manner consistent with the company’s core values and follow safe-lifting practices and standard operating procedures.
• Drive and teach the company’s retail philosophy around People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
• Complete product specialist certification courses.
• Maintain a thorough understanding of merchandise and installation.
• Ensure the department is merchandised, priced, and organized appropriately.
• Communicate standard operating procedure direction and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers courteously and helpfully, and assist with product questions and selections.
• Process customer purchases at checkout using the point-of-sale system and process refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow established procedures for accepting cash, checks, and charge cards.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED