Assistant Department Manager (Tile)
About The Position
The Assistant Department Manager (Tile) is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role provides direction to product sales specialists, supports department merchandising and inventory needs, and assists customers with product selection and transactions. The position also involves completing product specialist courses and forklift proficiency testing and certification. The job is performed in a warehouse environment where employees are frequently exposed to moving vehicles and moderate-to-noisy sound levels. Physical demands include exerting force to move objects, frequent standing and walking, handling items with the hands and fingers, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.
Requirements
- High school diploma or GED.
- At least 1 year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
- Excellent verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
Responsibilities
- Act and work in a manner consistent with the company’s core values.
- Understand and comply with the company’s safe lifting practices and standard operating procedures.
- Drive and teach the company philosophy around the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
- Provide direction to Product Sales Specialists to ensure attentive and accurate customer service.
- Complete all Product Specialist certification courses.
- Demonstrate a thorough understanding of merchandise and installation.
- Ensure the overall merchandising, pricing, and organization of the department.
- Communicate standard operating procedure directions and changes to associates in a timely manner.
- Complete Industrial Truck (forklift) proficiency testing and certification.
- Communicate inventory needs to management.
- Direct and assist with processing merchandise to the showroom floor.
- Validate product placement and pricing within the department.
- Greet customers in a helpful and courteous manner.
- Assist customers with product questions and selections.
- Process customer transactions at checkout using the point of sale (POS) system.
- Process customer refunds and exchanges according to established guidelines.
- Present how-to classes to customers.
- Follow established cash, check, and charge card acceptance procedures.
- Answer the telephone according to accepted guidelines.
- Stock and tag merchandise displays as required.
- Create price tags and merchandise signs.
Benefits
- Bonus opportunities and career advancement opportunities at every level.
- 401(k) with company match.
- Employee Stock Purchase Plan.
- Referral Bonus Program.
- Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
- Paid vacation and sick time for eligible associates.
- Paid holidays plus a personal holiday.
- Paid Volunteer Time Off starting on Day 1.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
