Assistant Department Manager (Tile)

Floor & Decor • Fort Worth, TX

2d

About The Position

The Assistant Department Manager (Tile) is responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience through exceptional customer service and product information. The role provides direction to product sales specialists, supports department merchandising and inventory, assists customers with purchases and product questions, and carries out sales-floor and checkout activities.

The position requires understanding merchandise and installation, following company procedures and core values, and completing product specialist and industrial truck certification requirements. Work takes place in a warehouse environment with moving vehicles and moderate-to-noisy conditions. Physical work includes lifting, carrying, pushing, pulling, or otherwise moving objects and frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Frequently use hands and fingers to handle or feel; stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Train and develop Product Sales Specialists and direct them to provide attentive, accurate customer service.
• Act in a manner consistent with the company's core values and demonstrate compliance with safe lifting procedures.
• Drive and teach the company's retail philosophy, including the basic P's of retail: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Complete all product specialist certification courses and demonstrate a thorough understanding of merchandise and installation.
• Ensure department merchandising, pricing, and organization; validate product placement and pricing.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management and direct or assist merchandise processing to the showroom floor.
• Greet customers courteously and assist with product questions and selections.
• Process customer transactions using the POS system and handle refunds and exchanges according to established guidelines.
• Present how-to classes to customers.
• Follow cash, check, and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays and create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED