Assistant Department Manager (Tile)

Floor & Decor • Covington, LA

1d

About The Position

The Assistant Department Manager (Tile) is responsible for training and developing Product Sales Specialists and ensuring customers receive a positive shopping experience through exceptional customer service and product information. The role provides direction to product sales specialists, supports daily department operations, and helps maintain the department’s merchandising, pricing, organization, and inventory processes.

The position requires a high school diploma or GED, at least one year of customer service or sales experience (or an equivalent combination of education and experience), strong verbal and written communication skills, and the ability to multitask in a fast-paced environment. The employee works frequently in a warehouse environment around moving vehicles, where noise levels are typically moderate to noisy. Physical duties include lifting and moving objects, handling items, standing, walking, reaching, climbing or balancing, and bending, kneeling, crouching, or crawling.

Requirements

• High school diploma or GED.
• One year of customer service or sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Frequently use hands and fingers to handle or feel; stand, walk, reach, climb or balance; and stoop, kneel, crouch, or crawl.
• Complete Industrial Truck (forklift) proficiency testing and certification.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Understand and comply with the company’s safe lifting practices and standard operating procedures.
• Understand and teach the company’s basic retail principles: People, Position, Product, Presentation, Price, Promotion, and Purchasing.
• Provide direction to product sales specialists to ensure attentive and accurate customer service.
• Complete all product specialist certification courses.
• Maintain a thorough understanding of merchandise and installation.
• Ensure the department’s overall merchandising, pricing, and organization.
• Communicate standard operating procedure directions and changes to associates in a timely manner.
• Complete Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist with processing merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers helpfully and courteously; assist with product questions and selections.
• Process customer transactions, refunds, and exchanges according to established guidelines using the point-of-sale system.
• Present how-to classes to customers.
• Follow cash, check, and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED