Tile Department Manager

Floor & Decor • Nanuet, NY

12d • $19 - $37

About The Position

The Tile Department Manager is responsible for achieving sales budgets and providing every customer with an exceptional shopping experience by following company guidelines for sales, customer service, and staff training and development. The role supports merchandising, store presentation, inventory and pricing accuracy, loss prevention, and operational standards. It also supervises and develops associates, contributes to hiring and scheduling processes, and assists with store-level human resources and loss prevention issues. The position may work as the KCM or Manager on Duty and must be available to open and/or close the store effectively.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment, adapt to change, and act with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel objects with hands and fingers; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Drive, teach, and follow the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers, provide a quality shopping experience, and ensure store associates deliver quality customer service.
• Merchandise strategically using company guidelines and ensure store presentation standards are achieved and maintained.
• Protect the safety and security of customers and employees by following loss prevention and risk management guidelines and procedures.
• Assist the Chief Executive Merchant in supporting and modeling a friendly, helpful, knowledgeable, and efficient customer service environment.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops.
• Communicate pricing or inventory issues to the senior team.
• Analyze business reports to support merchandising, in-stock, and pricing performance, including P&L, CPR, BAT, STPOA, and STPRC reports.
• Use computer and point-of-sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workload to store associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed