Tile Department Manager

Floor & Decor • Nanuet, NY

11d

About The Position

Responsible for achieving sales budgets and providing every customer with an exceptional shopping experience by following company guidelines for sales, customer service, and staff training and development. The manager oversees customer service, merchandising, administrative work, associate supervision, and store operations. The role works with the Chief Executive Merchant and may serve as Key Carrier Manager (KCM) or Manager on Duty as required. The position may require opening or closing the store and includes work in an environment frequently exposed to a warehouse setting and moving vehicles.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel objects with hands and fingers; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Drive, teach, and follow the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers, provide a quality shopping experience, and ensure associates deliver quality customer service.
• Merchandise strategically using company guidelines, and achieve and maintain store presentation standards.
• Follow safety, security, loss prevention, and risk management guidelines and procedures for customers and employees.
• Support the Chief Executive Merchant in modeling and improving a friendly, helpful, knowledgeable, and efficient service environment.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports to maintain strong merchandising, in-stock, and pricing positions, including P&L, CPR, BAT, STPOA, and STPRC reports.
• Use computer and point-of-sale systems to maintain accurate inventory, cycle counts, and profit-and-loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations and support brand consistency.
• Interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to store associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory associate performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss prevention issues as needed.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed