Tile Department Manager

Floor & Decor • Tacoma, WA

1d

About The Position

The Tile Department Manager is responsible for achieving sales budgets and providing every customer with an exceptional shopping experience while following company guidelines for sales, customer service, and associate training and development. The manager drives company retail practices, supports merchandising and store presentation standards, and helps maintain a safe and secure environment for customers and employees.

The role includes analyzing business and inventory reports, maintaining accurate inventory and pricing, conducting competitive shops, and communicating issues to senior leaders. The manager trains, supervises, schedules, and evaluates associates; supports recruiting, hiring, payroll, and business planning processes; and addresses performance or policy concerns. The manager also assists the Chief Executive Merchant with store-level human resources and loss prevention matters, and is available to open or close the store. The position works in a setting where employees are frequently exposed to a warehouse environment and moving vehicles; noise is typically quiet to moderate.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl; frequent use of hands and fingers to handle or feel.

Responsibilities

• Achieve sales budgets and deliver an exceptional customer shopping experience according to company sales, service, training, and development guidelines.
• Drive, teach, and adhere to the company’s retail practices, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers and ensure store associates provide quality customer service.
• Strategically merchandise products in accordance with company guidelines and achieve and maintain store presentation standards.
• Follow established loss prevention and risk management guidelines to protect the safety and security of customers and employees.
• Support the Chief Executive Merchant in modeling and enhancing a friendly, helpful, knowledgeable, and prompt customer-service environment.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports, including P&L, CPR, BAT, STPOA, and STPRC, to support merchandising, in-stock, and pricing performance.
• Use computer and point-of-sale systems to maintain inventory accuracy, cycle counts, and profit-and-loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations and support brand consistency.
• Interface with corporate headquarters employees.
• Ensure maximum associate scheduling coverage during peak traffic periods.
• Review and assess associate performance on a timely basis.
• Train, develop, supervise, and assign workloads to store associates as appropriate.
• Monitor associate retention and career development and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed