Tile Coordinator Inside Sales Representative

QXO•Palmetto, FL

11h

About The Position

The Tile Coordinator Inside Sales Representative provides exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer relationship development. The role is a primary point of contact for contractors, builders, homeowners, and commercial customers, assisting with product selection, pricing, order processing, and project support. It works closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams to complete customer orders accurately and efficiently and deliver an outstanding customer experience. The position is more operations- and customer-service-focused than strictly sales-oriented. This is a full-time, Monday–Friday role. The workday begins at 6 a.m. and continues until work is done, around 4:30 p.m. Flexibility to accommodate overtime as needed is required.

Requirements

Previous front-line customer service and sales experience.
Ability to effectively communicate and follow up with customers, vendors, team members, and management.
Eagerness and ability to learn and retain extensive product information.

Nice To Haves

Industry experience with construction or building materials.
Spanish bilingual proficiency.

Responsibilities

Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections.
Plan and implement telemarketing and prospecting objectives.
Coordinate delivery and pickup of orders with operations teams.
Provide support to the Outside Sales team.
Adhere to pricing guidelines and customer financial services policies.