Ticket Seller Supervisor

Mt. Olympus Water & Theme Park Resort • Wisconsin Dells, WI

9d • Onsite

About The Position

Mt. Olympus Water & Theme Park Resort in Wisconsin Dells is seeking a Ticket Seller Supervisor to lead their front-line ticketing team for the Water & Theme Parks. This role is ideal for individuals who enjoy working with people, maintaining organization in a fast-paced environment, and stepping into a leadership position. The supervisor will balance hands-on service with team leadership, supporting daily operations, training new team members, and ensuring every guest interaction is smooth, accurate, and welcoming. This position is crucial for setting a positive tone for the guest experience and ensuring the overall efficiency of the park's ticketing operations.

Requirements

• Positive attitude and strong customer service mindset
• Comfortable leading peers and setting the tone for the team
• Strong communication and problem-solving skills
• Reliable, organized, and able to manage multiple priorities
• Comfortable handling cash and basic math calculations
• Basic computer/POS system skills
• Ability to stay calm and professional in busy or stressful situations
• Willingness to work outdoors in varying weather conditions
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Lead and support Ticket Sellers during daily operations
• Assist with training new team members
• Process ticket sales, rentals, refunds, and transactions (cash & credit)
• Balance and manage daily cash drawers
• Help guests with tickets, rentals (strollers, wheelchairs, lockers), and general park questions
• Stay up to date on promotions, discounts, and park events
• Ensure a clean, organized, and guest-friendly work environment
• Resolve guest concerns professionally and efficiently
• Coordinate and monitor cabana sales and guest needs
• Support wristband scanning, carry-in checks, and general entrance flow
• Maintain knowledge of park layout, policies, and safety requirements
• Restock supplies and assist with general upkeep of work areas
• Follow all operational procedures and safety guidelines

Benefits

• On-Demand Pay – get paid the same day you work
• Free Water & Theme Park passes (based on availability)
• Flexible scheduling
• Employee discounts (hotel, food, retail)
• Fun, team-oriented environment
• Employee recognition programs & events
• Referral bonuses
• Health, Dental, and FSA benefits after 60 days (for Full-Time Team Members)
• 401(k) and Paid Time Off after 1 year (for Full-Time Team Members)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees