Ticket Sales Account Executive

Utah Mammoth•Sandy, UT

About The Position

The Ticket Sales Account Executive builds and maintains relationships with individuals and businesses to sell single-game, group, premium, and season ticket packages. The role includes prospecting, outreach, appointments, hosting prospective clients at games, and managing group experiences. The Account Executive provides personalized and timely service, resolves and documents client concerns, maintains CRM records, and supports sales, service, marketing, and game-day activities. The role works closely with team and arena departments to help deliver premier entertainment experiences and supports the Utah Mammoth mission and values.

Requirements

Bachelor’s degree or equivalent training and experience.
Minimum of 1–3+ years of experience in high-level sales.
Ability to establish rapport with colleagues and build strong social relationships.
Detail-oriented, self-motivated, flexible, engaged, energetic, outgoing, resilient, and an effective teammate.
Excellent communication skills and ability to handle conflict effectively.
Analytical skills, creative problem-solving ability, and sound decision-making skills.
Ability to organize and prioritize workload in a fast-paced environment.
Strong technology skills and proficiency with Microsoft Word, Excel, Access, and Outlook.
Ability and willingness to work a flexible schedule, extended hours, nights, and weekends, and to be on call as necessary.
Ability to communicate and express oneself in writing and verbally; observe, inspect, estimate, and assess; sit, stand, bend, walk, and climb stairs for long periods; and lift 20 pounds.

Nice To Haves

Knowledge of inventory management software and CRM.

Responsibilities

Meet or exceed annual sales goals for season tickets, group and premium rentals, mini plans, and other ticket products.
Consistently prospect for new business and conduct high-volume outbound outreach through company-generated or self-generated campaigns.
Set appointments with prospects and clients and prioritize relationship building.
Host prospective clients at games.
Manage group experiences, ensure group leaders have what they need, and visit clients during games to strengthen relationships.
Deliver personal, creative, and timely service; field, resolve, and document client requests and concerns.
Demonstrate a positive attitude, support company initiatives, adapt to change, and show tenacity and resilience.
Assist in developing and implementing customized programs, benefits, and events for clients, including working Utah Mammoth home games.
Support the organization’s broader sales, service, and marketing functions and objectives.
Maintain detailed CRM records to support sales and service efforts.
Coordinate with team and arena departments to provide premier entertainment experiences for season-ticket accounts and other guests.
Assist with group game-day responsibilities.
Protect the company’s reputation and exemplify Utah Mammoth values: transparent, all in, community obsessed, one team, and scrappy.
Accept other duties as assigned.