Ticket & Product Sales Agent

Vail Resorts•Keystone, CO

60d

About The Position

The Ticket and Product Sales Agent is part of the Product Sales & Services Department and delivers outstanding guest service while facilitating the sale of activities, tickets, passes, ski and snowboard school lessons, and childcare. Team members contribute to the guest experience and represent Vail Resorts. They may work in contact centers, ski school locations, ticket and pass offices, or elsewhere throughout the resort, and may support multiple departments and roles under the resort's one-resort mentality.

Requirements

At least 16 years of age.
High school diploma.
Ability to stand or sit for extended periods.
Ability to work outside in a winter environment.
Comfort working indoors for extended periods.
Ability to lift 25 pounds.
Ability to communicate fluently in English.
Ability to work weekends and holidays.
Ability to maintain a professional presence in the workplace and adhere to appearance standards.

Responsibilities

Work in contact centers, ski school locations, ticket and pass offices, and throughout the resort to deliver an experience of a lifetime.
Communicate with guests via phone and email.
Accurately and efficiently explain and process resort products and services.
Complete daily end-of-shift point-of-sale/register audits.
Contribute to a fun, professional, and caring work environment.
Work in a fast-paced environment while delivering exceptional experiences.
Support other duties as assigned.
Flexibly support areas such as Mountain Activities, Retail Rental Operations, Food and Beverage Support, ticket sales or scanning, Lift Operations, and Base Area Operations.