Ticket & Product Sales Agent

Vail Resorts•Gorham, NH

92d•Onsite

About The Position

The Product Sales Agent is part of the Product Sales & Services Department and delivers exceptional guest service while facilitating the sale of tickets, passes, ski and snowboard lessons, activities, childcare, and other resort products. The role is a guest-facing resort ambassador, helping create seamless and memorable experiences throughout each guest’s resort visit. Team members may work across multiple departments and roles, including Mountain Activities, Ticket Sales, Pass Sales, Call Centers, and Ski and Ride Schools.

Requirements

At least 16 years of age.
Ability to stand or sit for extended periods.
Ability to work outdoors in a winter environment and indoors for extended periods.
Adherence to safety standards and procedures.
High school diploma.
Ability to lift 25 pounds.
Ability to communicate fluently in English.
Ability to work weekends and holidays.
Ability to maintain a professional presence and adhere to appearance standards.

Responsibilities

Create a warm and welcoming environment by delivering genuine, memorable Epic Service in every guest interaction.
Represent the resort as an ambassador and bring Vail Resorts’ Epic Service commitment to life at every touchpoint.
Represent the resort brand and culture throughout the guest journey, from purchase and wayfinding to departure.
Process accurate point-of-sale transactions for lift tickets, passes, and other resort products.
Listen actively, anticipate guest needs, and resolve questions or concerns with empathy and urgency.
Recommend products, services, and experiences that match guests’ needs and plans.
Maintain knowledge of resort offerings, ticket products, policies, and promotions to provide clear and accurate guidance.
Help guests use digital tools and services, including online purchases and mobile products.
Fulfill orders outdoors as needed using handheld Express Lift Ticket devices.
Balance speed, accuracy, and personalized service during high-volume periods.
Handle cash and electronic transactions responsibly and follow policies and procedures.
Partner with team members and departments to provide a seamless guest experience across the resort.
Maintain a positive and organized workspace.
Support a safe and respectful environment by staying aware of surroundings and addressing or escalating concerns appropriately.
Support the resort with a team-first mindset and perform other duties as needed or assigned.