Ticket Office Crew Leader

City of Steamboat Springs•Steamboat Springs, CO

13d•$28 - $34

About The Position

The Ticket Office Crew Leader serves as an ambassador of the City of Steamboat Springs and upholds the City’s values of Service, Teamwork, Integrity, Well-Being, Respect, and Compassion, with safety as a priority. This seasonal role leads the daily operations of the Howelsen Hill Ticket Office during the winter season, coordinating staff, overseeing the customer experience and ticketing operations, and managing the point-of-sale system. The position helps ensure accurate sales processing, dependable staffing coverage, and a welcoming, efficient guest experience. The position works under the direct supervision of the Howelsen Ticket Operations Supervisor and the general supervision of the Howelsen Hill Ski & Rodeo Complex Supervisor. It provides leadership and guidance to seasonal ticket office staff. Hours are variable, up to 40 per week depending on department need. The pay range is $27.90–$33.91, with offers negotiated based on each candidate’s qualifications.

Requirements

Associate degree or equivalent; and/or three years of related experience in customer service, office operations, sales, or ticketing.
Outstanding customer service skills.
Excellent oral and written communication abilities.
Strong cash-handling skills and attention to detail.
Ability to multitask effectively in a fast-paced environment.
Professional, well-groomed appearance.
Reliable, responsible, and self-motivated.
Ability to work independently and as part of a team.
Ability to understand and follow written and oral instructions.
Ability to communicate clearly and professionally with the public.

Responsibilities

Provide customer service in person, by phone, and by email.
Sell and process season passes, daily lift tickets, and tubing tickets accurately and professionally.
Operate the computerized POS system and credit card processing equipment, and coordinate with software support and City IT to resolve issues.
Ensure cash-handling procedures are followed; prepare daily ticket sales reports and bank deposits.
Set up the POS system’s back end at the beginning of the season and update configurations as needed.
Schedule ticket office staff for daily operations, weekends, evenings, and special events; review and approve bi-weekly timecards.
Maintain ticket office supply inventory, coordinate purchasing, and submit receipts.
Promote safe and efficient working conditions for staff and customers in accordance with City safety policies.
Collaborate with the Marketing and Events Coordinator on media releases, website updates, and social media content related to ticketing and guest information.
Provide administrative support for onboarding Howelsen Hill seasonal staff.
Maintain a professional appearance, punctuality, and reliability throughout the season.