Ticket Office Associate - Hourly

Virginia Commonwealth University • Richmond, VA

2d • Onsite

About The Position

Ticket Office Associates assist the full-time ticket office staff with daily office procedures and game-day functions. They assist with phone, window, and mail orders for athletic ticketed events and may work independently or as part of a team. The role operates under limited supervision; associates make complex decisions independently and refer unprecedented issues to an upper-level manager. They typically report directly to a supervisor.

VCU Athletics’ mission is to win conference and national championships, provide a first-class student-athlete experience, serve as a source of pride for the University and community, and cultivate graduates who excel as leaders. This position is in the Athletics MBU, Department of Athletics Office. It is fully onsite, with a schedule of 10 hours per week, and pays $14.00 per hour.

Requirements

• High school graduate.
• Excellent customer service skills.
• Ability to communicate effectively.
• Knowledge of PC operations and software.
• Ability to work well in a team environment.
• Adherence to applicable NCAA, conference, and institutional rules and regulations.

Nice To Haves

• Paciolan software experience or experience with a related ticket system.

Responsibilities

• Sell tickets and manage and distribute will call.
• Assist with all athletic ticketed events using Paciolan software.
• Assist with game-day ticketing.
• Provide a high level of customer service to donors, ticket holders, and the general public.
• Perform other duties as assigned.

Benefits

• VCU states that all employee types are eligible for a wide array of benefits; eligibility varies by employee type. Consult the benefits website for details.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED