Thrift Store Manager

The Salvation Army Southern California•Juneau, AK

13d

About The Position

The Thrift Store Manager supervises, oversees, and manages store operations to generate revenue in support of agency administration and programs. The Manager oversees staff and volunteers, sales, merchandise donations, community promotion, and internal fiscal controls, working efficiently, effectively, and courteously to achieve measurable objectives, financial success, and employee satisfaction. Responsibilities include managing warehouse and distribution functions and personnel, store setup, remodels and closures, and retail operations. The role aims to maximize revenue and margin while controlling operating costs. The Manager ensures warehouse operations and donation collection are efficient and within budget, and that quality merchandise reaches the sales floor promptly. Key success factors include meeting or exceeding revenue targets, reducing expenses through improved processes, identifying new business and donation opportunities, and developing personnel succession plans. The position is full-time, 40 hours per week, and non-exempt. It reports to the Corps Officers. Work is mostly performed in a heated and ventilated setting, with limited weather exposure during pickups, deliveries, or refuse disposal and some brief exposure to extreme cold in winter. Required personal protective equipment must be worn as specified by the site’s Hazard Communication Program. The role includes physical activities such as standing, walking, bending, lifting, and moving items weighing up to 50 pounds, and requires a valid Alaska driver license with an acceptable driving history.

Requirements

High school diploma or equivalent.
At least two years of management experience in a retail operation, including merchandising and staff supervision.
Customer service experience.
Computer software and hardware experience, including Word, Excel, and PowerPoint.
Ability to work independently with minimal supervision; be responsible, organized, honest, and dependable.
Ability to work with individuals from diverse backgrounds and circumstances.
Ability to maintain a professional, courteous, cooperative, and welcoming manner and show respect and a positive attitude.
Proficiency operating point-of-sale systems and working knowledge of budgets, projections, and fiscally responsible procedures.
Strong verbal and written communication skills.
Knowledge of general office equipment and the Windows operating system.
Ability to maintain a flexible work schedule, including Saturdays.
Current Alaska driver license with an acceptable driving history.
Ability to understand, follow, and give written and oral instructions and communicate with diverse individuals in person and by telephone.
Ability to perform basic arithmetic and apply ratios and percentages in practical situations.
Punctuality, organization, self-motivation, flexibility, and a desire to learn and assist others.
Ability to complete the required online Protect the Mission course and pass Salvation Army employment background checks.
Ability to complete and pass The Salvation Army Driver Safety Course.
Ability to perform essential duties with or without reasonable accommodation.
Ability to perform the stated physical tasks, including lifting and moving objects weighing up to 50 pounds, and to learn and follow proper lifting techniques while wearing a back brace when lifting heavy items.

Nice To Haves

Experience overseeing volunteers.
At least two years of specialty retail, thrift, consignment, or distribution management experience preferred; three years is highly desired.
Familiarity with Microsoft Word, Excel, and Outlook.
Working knowledge of integrated database applications and ability to learn new software programs with basic training.

Responsibilities

Maintain a cooperative, friendly, and helpful attitude with employees, volunteers, customers, and donors.
Create a positive and constructive environment throughout the Family Store by working closely with coworkers and volunteers.
Ensure the safety and well-being of employees, volunteers, customers, and donors through clear communication and application of policies and procedures.
Complete and submit required and assigned paperwork accurately and on time.
Manage staff, including scheduling, hiring, supervision, coaching, performance evaluations, professional development, discipline, and termination as necessary.
Ensure appropriate store and donation coverage by scheduling employee breaks and meal periods, and review and approve employee timecards.
Conduct staff training and hold staff meetings as needed.
Work with the Warehouse Manager to develop, implement, and maintain efficient donation-processing systems and practices, including sorting lines and bric-a-brac processing.
Ensure sales practices comply with current fiscal standards, including sales transactions, register corrections and over-rings, and credit card transactions, denials, or rejections.
Safeguard cash and verify daily deposits, sales reports, and bank receipts.
Protect employees, volunteers, customers, donors, property, and buildings; report accidents, injuries, and safety hazards to appropriate individuals.
Oversee facility maintenance, report repair needs to the supervisor, and ensure the facility is clean inside and out.
Oversee and maintain equipment, including the video security system.
Maintain necessary store supplies through approved vendors.
Maintain and increase knowledge of resale, thrift, consignment, and retail trends.
Oversee sales-floor merchandising to improve store appearance and create an inviting shopping environment.
Contribute to revenue projections that meet or exceed financial goals.
Resolve community complaints about operational matters, including pickup services, customer service, and employee conduct.
Visit competing thrift or consignment stores at least quarterly to compare products, pricing, and merchandising, and recommend improvements to the supervisor.
Perform other related duties as assigned.