Thrift Store Manager

Salvation Army Careers•Juneau, AK

3d•Onsite

About The Position

The Thrift Store Manager supervises, oversees, and manages store operations to generate revenue that supports The Salvation Army’s administration and programs. The manager leads staff and volunteers and oversees sales, merchandise donations, community promotion, and internal fiscal controls. The role is responsible for achieving measurable objectives that support financial success and employee satisfaction, including managing warehouse and distribution functions and personnel, store setup, remodels and closures, and retail operations. The overall aim is to maximize revenue and margin while controlling operating costs, maintaining efficient warehouse and donation collection operations, and moving quality products quickly to the sales floor. The manager is responsible for staff scheduling, hiring, supervision, coaching, performance evaluation, professional development, discipline, and termination as needed. The role oversees store and donation coverage, sales practices, cash security, deposits, facility maintenance, equipment, supplies, merchandising, revenue projections, customer and community complaints, and staff training. In coordination with the Warehouse Manager, the manager develops and maintains effective donation-processing systems. The position also monitors retail and resale trends and periodically reviews competing stores. The role requires a high school diploma or equivalent, at least two years of retail management experience, including merchandising and staff supervision, and a current Alaska driver license with an acceptable driving history. A flexible schedule that includes Saturdays is required. The work is primarily in a heated and ventilated setting, with limited weather exposure during pickups, deliveries, or refuse disposal and some brief exposure to extreme cold in winter. Physical duties include standing, walking, bending, pushing, pulling, reaching, climbing, handling items, and lifting or moving objects weighing up to 50 pounds. Required personal protective equipment and proper lifting techniques, including wearing a back brace when lifting heavy items, must be used. The employee must complete required Salvation Army background checks and the Driver Safety Course, and pass the Protect the Mission online course.

Requirements

High school diploma or equivalent.
At least two years of management experience in a retail operation, including merchandising and staff supervision.
Customer service experience.
Computer software and hardware experience, including Word, Excel, and PowerPoint.
Ability to work independently with minimal supervision; be responsible, organized, honest, and dependable.
Ability to work respectfully and professionally with individuals from diverse backgrounds and circumstances.
Proficiency operating point-of-sale systems and working knowledge of budgets, projections, and fiscally responsible procedures.
Strong verbal and written communication skills.
Knowledge of general office equipment and the Windows operating system.
Ability to maintain a flexible work schedule that includes Saturdays.
Current Alaska driver's license with an acceptable driving history; must complete and pass The Salvation Army Driver Safety Course.
Ability to understand, follow, and give written and oral instructions and communicate face-to-face and by telephone.
Ability to perform basic arithmetic and apply ratios and percentages in practical situations.
Ability to perform the essential duties with or without reasonable accommodation, including physical activities such as standing, walking, bending, pushing, pulling, reaching, climbing, balancing, and lifting or moving objects up to 50 pounds.
Ability to learn and follow proper lifting techniques and wear a back brace when lifting heavy items.
Must complete the online Protect the Mission course and pass required Salvation Army background checks.
Must acknowledge and understand The Salvation Army’s religious purpose and ensure work-related conduct does not conflict with or undermine its religious mission.

Nice To Haves

Experience overseeing volunteers.
At least two years of specialty retail, thrift, consignment, or distribution management experience; three years is highly desired.
Familiarity with Microsoft Word, Excel, and Outlook.
Working knowledge of integrated database applications and ability to learn new software programs with basic training.

Responsibilities

Manage store operations to meet or exceed revenue and margin goals while controlling operating costs.
Manage warehouse and distribution functions, donation collection, store setup, remodels, closures, and retail operations.
Supervise staff and volunteers, including scheduling, hiring, coaching, performance evaluations, professional development, discipline, and termination as needed.
Ensure appropriate store and donation coverage, schedule employee breaks and meal periods, and review and approve employee timecards.
Conduct staff training and meetings as needed.
Work with the Warehouse Manager to develop, implement, and maintain efficient donation-processing systems and practices.
Ensure sales practices follow current fiscal standards, including proper point-of-sale transactions, register corrections, credit card transactions, and handling denied or rejected cards.
Safeguard cash and verify daily deposits, sales reports, and bank receipts.
Promote a safe environment for employees, volunteers, customers, and donors; report accidents, injuries, and hazards.
Oversee facility maintenance, report repair needs, and ensure cleanliness inside and outside the facility.
Oversee and maintain equipment, including the video security system, and maintain store supplies through approved vendors.
Oversee sales-floor merchandising to improve store appearance and create an inviting shopping environment.
Contribute to revenue projections that meet or exceed financial goals.
Resolve community complaints about operational matters, including pickups, customer service, and employee conduct.
Visit competing thrift or consignment stores at least quarterly to compare products, pricing, and merchandising and recommend improvements.
Complete and submit required paperwork accurately and on time.
Maintain a cooperative, welcoming, and helpful manner with employees, volunteers, customers, and donors.
Perform other related duties as assigned.