Therapies Registrar

St. Clair Hospital•Pittsburgh, PA

About The Position

Performs scheduling and registration functions and related processes for Outpatient Therapy Departments. This includes scheduling clinical services; conducting patient interviews; completing pre-registration and registration; collecting and verifying demographic and financial data; entering required information accurately; and completing system tasks to schedule and register patients. Schedules and registers patients in the Hospital patient financial manager application and uses software, including online electronic insurance verification systems, for authorization and referral purposes. Completes documentation in accordance with St. Clair Hospital policies and procedures; Corporate Compliance requirements; and applicable local, state, and federal agency, Department of Health, and Joint Commission requirements. Documentation may include ABN, MSP, advance directives, patient rights, HIPAA, Red Flag, and ICD and CPT coding. Receives patients and visitors for check-in and check-out, collects co-pays, answers telephones, schedules patients, and contacts physician offices as needed to ensure appropriate referrals. Performs clerical duties such as typing, creating forms and reports, maintaining files, distributing mail and patient orders, photocopying, faxing, and maintaining and ordering office supplies.

Requirements

High school graduate or equivalent.
One year of customer service experience.
Excellent communication and customer service skills.
Fundamental understanding of personal computers and familiarity with the Windows operating system.
Proficient typing skills.
Strong organizational, prioritization, and interpersonal skills.
Ability to work in a fast-paced environment.

Nice To Haves

Previous work experience in healthcare registration, billing, or a related field.
Knowledge of insurance carrier requirements.
Successful completion of a medical terminology course.
Knowledge of ICD and CPT coding.
Proficiency with Microsoft Office software.
Previous hospital scheduling experience.
Ability to type 40 words per minute.

Responsibilities

Schedule clinical services for Outpatient Therapy Departments.
Conduct patient interviews and complete pre-registration and registration.
Collect and verify demographic and financial data; accurately enter required information into systems.
Complete system-related tasks to schedule and register patients in the Hospital patient financial manager application.
Use online electronic insurance verification systems and other software for authorization and referral purposes.
Complete documentation according to hospital policies, Corporate Compliance requirements, and applicable agency and Joint Commission requirements.
Receive patients and visitors for check-in and check-out and collect co-pays.
Answer telephones, schedule patients, and contact physician offices as needed to ensure appropriate referrals.
Perform clerical duties, including typing, creating forms and reports, maintaining files, distributing mail and patient orders, photocopying and faxing.
Maintain office supply inventory and order supplies.