The UPS Store Retail Associate - PM Shift

TUPSS 2, Inc.•Austin, TX

3d•Onsite

About The Position

The UPS Store Retail Associate assists customers and delivers exceptional service. The role includes receiving and processing courier shipments and operating copiers, fax machines, binding and laminating equipment, and point-of-sale devices. Associates learn the store’s services, products, and value options so they can provide accurate information and recommend solutions. The position is part-time, with afternoon shifts from 1:30 PM to 7:30 PM and required weekend availability for shifts from 9:00 AM to 5:00 PM. Associates must be available to cover closing and weekend shifts as needed. The role is based at 3267 Bee Caves Rd in Bee Cave, offers $17.00 per hour based on experience, and provides opportunities to grow into full-time and leadership roles.

Requirements

High school diploma or GED.
Strong computer skills, including Microsoft Office, Adobe Suites, and internet proficiency.
Outstanding phone, verbal, written, spelling, and math skills.
Be prompt, dependable, and responsible.
Be able to safely lift 40 or more pounds.
Be willing and able to work 15–30 hours per week.
Be available for afternoon closing shifts and weekend shifts as needed.

Nice To Haves

Previous retail customer service experience.

Responsibilities

Deliver outstanding customer service to walk-in customers and respond to telephone inquiries.
Complete Notary certification and provide notary services to customers.
Practice good listening skills with customers, team members, and leadership.
Take ownership of customers’ shipping needs and offer viable solutions.
Learn product and service offerings, alternative solutions, and industry trends.
Operate equipment, software, and devices expertly, and be willing to teach others.
Maintain a clean, organized, and safe working environment.
Perform other duties as assigned.