The UPS Store Retail Associate - PM Shift

TUPSS 2, Inc.•Cedar Park, TX

11d•Onsite

About The Position

The UPS Store Retail Associate assists customers and delivers exceptional service in person and by phone. The role includes receiving and processing packages for courier shipment and operating copiers, fax machines, binding and laminating equipment, and point-of-sale devices. Associates learn the store’s services, products, and value options so they can provide accurate information and recommend suitable solutions. The position offers formal on-the-job training and opportunities to grow into full-time and leadership roles. This is a part-time position requiring availability for afternoon closing shifts and weekends. The stated shift times are 1:30 PM–7:00 PM for afternoons and 9:00 AM–5:00 PM on weekends. The position is based at 100 E. Whitestone Blvd in Cedar Park and pays $17.00 per hour, based on experience.

Requirements

High school diploma or GED.
Strong computer skills, including Microsoft Office, Adobe Suites, and internet proficiency.
Outstanding phone, verbal, written, spelling, and math skills.
Prompt, dependable, and responsible.
Able to safely lift 40 pounds or more.
Willing and able to work 15–30 hours per week.
Available to cover closing and weekend shifts as needed.

Nice To Haves

Previous retail customer service experience.

Responsibilities

Deliver outstanding customer service to walk-in customers and respond to telephone inquiries.
Be willing to complete Notary certification and provide notary services to customers.
Practice good listening skills with customers, UPS Store team members, and leadership.
Take ownership of customers’ shipping needs and offer viable solutions.
Learn the store’s products and services, alternative solutions, and industry trends.
Operate equipment, software, and devices expertly and be willing to teach others.
Maintain a clean, organized, and safe working environment.
Perform other duties as assigned.