The UPS Store Retail Associate - AM Shift

TUPSS 2, Inc. • Austin, TX

2d • Onsite

About The Position

The UPS Store Retail Associate assists customers and provides exceptional service. Responsibilities include receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The associate learns the store’s services, products, and value options so they can advise customers and provide accurate information. The role offers formal on-the-job training and opportunities to grow into full-time and leadership positions in a supportive, customer-focused environment.

This is a part-time position requiring availability for opening shifts and weekends. Available shifts include mornings from 7:30 AM to 2:00 PM and weekends from 9:00 AM to 5:00 PM. The store’s hours are 8:00 AM to 7:00 PM Monday through Friday and 9:00 AM to 5:00 PM Saturday and Sunday. The position pays $17.00 per hour, based on experience.

Requirements

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office, Adobe Suites, and internet proficiency.
• Outstanding phone, verbal, and written communication skills, including spelling and math.
• Prompt, dependable, and responsible.
• Able to safely lift 40 pounds or more.
• Willing and able to work 15–30 hours per week.
• Available to cover opening shifts and weekend shifts.

Nice To Haves

• Previous retail customer service experience preferred.
• Friendly, genuinely helpful demeanor and professional appearance.

Responsibilities

• Deliver outstanding customer service to walk-in customers and telephone inquiries.
• Be willing to complete Notary certification and provide notary services to customers.
• Practice good listening skills with customers, team members, and leadership.
• Take ownership of customers’ shipping needs and offer viable solutions.
• Learn product and service offerings, alternative solutions, and industry trends.
• Operate equipment, software, and devices proficiently and be willing to teach others.
• Maintain a clean, organized, and safe working environment.
• Perform other duties as assigned.
• Receive and process packages for courier shipment.
• Operate copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.

Benefits

• Weekly paychecks
• Flexible work hours
• Paid Time Off (PTO)
• Paid Holidays
• 401K Match
• Formal on-the-job training program
• Opportunities for career growth into full-time and leadership roles

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED