Tetun Interpreter

LanguageLine Solutions

28d•$1 - $1•Remote

About The Position

LanguageLine Solutions is seeking a Tetun Interpreter to join their team. This is a work-from-home position where interpreters serve clients across numerous industries, including healthcare, 911, first responders, education, government agencies, and business. The company provides industry-leading training, opportunities for advancement, and operates in a certified ASTM and ISO environment. Interpreters are supported by a Senior Language Specialist and Help Desks.

Requirements

Fluency in Tetun and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences.
Excellent listening, retention, and note-taking skills.
Ability to concentrate, stay detached, remain neutral and objective.
Ability to remain on calls that involve sensitive subjects.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Work authorization that does not require sponsorship.
High school diploma or equivalent.
Ability to operate a keyboard and mouse and remain in a stationary position for the majority of the workday.
Ability to operate company-provided software and systems.
Sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.
May be exposed to moderate noise levels.
Dedicated personal device for business purposes.
Desktop/Laptop Computers with Windows, MacOS, or ChromeOS, or Tablets (iPadOS or Android), or Smartphones (iOS or Android).
High speed Internet connection (download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms).
Must have access to a quiet space free from background noise or distraction.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation.
Ability to read and write the requested languages.

Responsibilities

Handle calls on demand and render the meaning of conversations between Tetun and English speakers.
Break communication barriers in various industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly and concisely, recognizing sensitive cultural differences.
Maintain professionalism and courtesy at all times, using appropriate terminology and understanding common industry procedures.
Translate verbally, not in writing.
Ensure a quiet and secure home-office environment.
Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm during interpreting sessions, especially in emergency situations.
Maintain punctuality and availability during work hours.
Follow client instructions and protocol to ensure client expectations are met.
Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Provide company-standard service within a dynamic environment, which may involve highly emotional or stressful calls, extended call durations, or high call volumes.