testing specialists, Support Center Coffeehouse and Learning Lab

Starbucks•Seattle, WA

About The Position

As a Testing Specialist in the Support Center Coffeehouse and Learning Lab, you will deliver exceptional customer experiences rooted in Starbucks Green Apron Service while helping shape the future of Starbucks. The role combines customer connection, operational excellence, and innovation, with opportunities to evaluate products, processes, and experiences in a live retail coffeehouse environment. You will work directly with customers and partners to prepare and serve food and beverages, support testing activities, capture feedback and observations, and contribute insights that help inform future products, services, and experiences. The role calls for customer-service skills, curiosity, adaptability, continuous learning, and the ability to maintain high standards across Starbucks core offerings and emerging concepts. The position provides an opportunity to deliver Starbucks experiences while helping define future experiences. Starbucks partners and their families have access to a range of insurance, leave, retirement, stock, educational, and other benefits, subject to eligibility and applicable terms.

Requirements

Experience in retail, hospitality, operations, quality assurance, testing, research, or a similar environment where precision and consistency matter.
Ability to observe, evaluate, and document processes, experiences, and outcomes.
Ability to use data, feedback, and critical thinking to identify opportunities, solve problems, and improve performance.
Ability to communicate findings clearly and effectively to support informed decision-making.
Ability to thrive in team-based environments and partner with diverse stakeholders to achieve shared goals.
Strong attention to detail and ability to understand broader business and customer impacts.
Ability to adapt quickly to new products, technologies, processes, and ways of working.
Interest in experimentation, continuous learning, and helping shape future experiences.

Nice To Haves

Prior barista experience.

Responsibilities

Prepare and serve food and beverage products, create meaningful customer experiences, and execute testing activities consistently, accurately, and safely.
Anticipate customer needs, foster genuine connections, and create welcoming, valuable, and inspiring customer interactions through Green Apron Service.
Observe customer, partner, and operational experiences; capture feedback and learnings; and identify opportunities to improve customer and partner experiences.
Partner with cross-functional teams to evaluate new concepts, identify opportunities and risks, and contribute ideas that improve customer experience, operational effectiveness, and business outcomes.
Support testing readiness, maintain organized and safe workspaces, and comply with operational, food safety, and testing standards.
Learn new products, processes, technologies, and service models; seek feedback; ask questions; and contribute to experimentation and continuous improvement.

Benefits

Medical, dental, and vision insurance
Basic and supplemental life insurance
Voluntary insurance benefits
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time accrued at one hour for every 25 hours worked
Eight paid holidays
Two personal days per year
401(k) retirement plan with employer match for eligible partners
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
Upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to educational opportunities
Backup care
DACA reimbursement