testing specialists, Support Center Coffeehouse and Learning Lab
About The Position
The Testing Specialist in the Support Center Coffeehouse and Learning Lab delivers exceptional customer experiences rooted in Starbucks Green Apron Service while helping evaluate new products, processes, and experiences in a live retail coffeehouse environment. The role blends customer connection, operational excellence, and innovation. Working directly with customers and partners, the Testing Specialist prepares and serves food and beverage products, supports testing activities, captures feedback and observations, and contributes insights to help shape future products, services, and experiences. The role requires customer-service focus, curiosity, adaptability, and continuous learning while maintaining high standards across core Starbucks offerings and emerging concepts.
Requirements
- Experience in retail, hospitality, operations, quality assurance, testing, research, or a similar environment where precision and consistency matter.
- Skill in observing, evaluating, and documenting processes, experiences, and outcomes.
- Ability to use data, feedback, and critical thinking to identify opportunities, solve problems, and improve performance.
- Ability to communicate findings clearly and effectively to support informed decision-making.
- Ability to thrive in team-based environments and partner effectively with diverse stakeholders to achieve shared goals.
- Ability to balance attention to detail with understanding broader business and customer impacts.
- Ability to adapt quickly to new products, technologies, processes, and ways of working.
- Interest in experimentation, continuous learning, and helping shape future experiences.
Nice To Haves
- Prior barista experience.
Responsibilities
- Prepare and serve food and beverage products, create meaningful customer experiences, and execute testing activities consistently, accurately, and safely.
- Anticipate customer needs, foster genuine connections, and create welcoming, valued, and inspiring customer experiences through Green Apron Service.
- Observe customer, partner, and operational experiences; capture feedback and learnings; and identify opportunities to improve customer and partner experiences.
- Partner with cross-functional teams to evaluate new concepts, identify opportunities and risks, and contribute ideas that enhance customer experience, operational effectiveness, and business outcomes.
- Support testing readiness, maintain organized and safe workspaces, and comply with operational, food safety, and testing standards.
- Learn new products, processes, technologies, and service models; seek feedback, ask questions, and contribute to experimentation and continuous improvement.
Benefits
- Medical, dental, and vision insurance
- Basic and supplemental life insurance
- Voluntary insurance benefits
- Short-term and long-term disability
- Paid parental leave
- Family expansion reimbursement
- Paid vacation from date of hire
- Sick time
- Eight paid holidays
- Two personal days per year
- 401(k) retirement plan with employer match for eligible partners
- Discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- Incentivized emergency savings and financial well-being tools
- Upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program
- Student loan management resources and other educational opportunities
- Backup care
- DACA reimbursement
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
