Office Support Specialist - The Testing Center

University of Illinois Urbana-Champaign•Urbana, IL

11d•Onsite

About The Position

The University of Illinois Testing Center promotes and provides quality test administration services for students, faculty, staff, the University community, and external testing partners. The Office Support Specialist supports secure, efficient, and high-quality testing services through examination administration and security, candidate customer service, purchasing and administrative processes, and coordination of routine Testing Center operations and records. The role administers and proctors computer-based and paper-based exams, completes candidate check-in and identity verification, maintains exam security, assists candidates, troubleshoots routine technology issues, documents testing activities, and helps keep the Testing Center operationally ready. It also coordinates purchasing and inventory documentation, provides administrative support for professional staff searches, and helps onboard, train, and support student employees. Work takes place in a testing-center environment with strict examination security and confidentiality requirements. Early mornings are required; periodic evening and Saturday hours may be needed. Occasional movement within and between campus locations may be required. This is a 100% full-time Civil Service position appointed on a 12-month basis. The expected start date is as soon as possible after December 6, 2026. The rate of pay is $22.426 per hour, as set by a collective bargaining agreement.

Requirements

High school diploma or equivalent.
A total of two years (24 months) from college coursework and/or work experience performing office or clerical activities, including use of computer systems. Coursework is credited according to the stated conversion table: 30 semester hours equals one year; an associate’s degree equals 18 months; 90 semester hours equals two years; and a bachelor’s degree equals three years.
One year (12 months) of work experience comparable to the second level of this series.
Ability to maintain examination security and confidentiality and consistently follow testing protocols.
Strong customer service and interpersonal skills.
Ability to communicate testing procedures and requirements clearly and professionally.
Ability to troubleshoot routine technical issues and determine when escalation is appropriate.
Ability to interpret and consistently apply institutional policies, testing-partner requirements, and established procedures.
Strong organizational skills and attention to detail.
Ability to maintain accurate records and documentation.
Ability to manage multiple responsibilities in a fast-paced environment and work independently and as part of a team.
Proficiency in Microsoft Word, Outlook, and Excel.
Ability to learn and use testing platforms, software applications, and administrative systems effectively.
Dependability, flexibility, adaptability, and punctuality.

Nice To Haves

Two years of work experience in customer service, student services, administrative support, testing services, or a related field.
Experience providing quality customer service.
Experience using Microsoft Office applications, including Word and Excel.
Experience delivering computer-based testing or proctoring examinations.
Experience working in testing, examination, assessment, or another secure or confidential environment.
Experience providing training, guidance, or support to student employees, volunteers, or peers.
Experience troubleshooting computer hardware, software, testing platforms, or related technology.
Experience with purchasing, inventory management, or administrative support activities.
Experience working collaboratively in a team environment.
Experience demonstrating effective communication and interpersonal skills.

Responsibilities

Obtain and maintain required certifications for Pearson VUE and Prometric testing programs.
Administer and proctor computer-based and paper-based examinations according to testing-partner requirements and security protocols, including Prometric, Pearson VUE, and PSI exams.
Perform candidate check-in, identity verification, and other testing administration activities.
Monitor testing environments and maintain examination security and confidentiality.
Explain testing procedures, answer candidate questions, and address routine concerns.
Troubleshoot routine issues involving testing platforms, software, hardware, and testing equipment, escalating issues when appropriate.
Open and close the Testing Center according to established procedures.
Document testing activities, incidents, and irregularities, and notify appropriate staff when necessary.
Maintain operational records and use required testing platforms, administrative systems, and software applications.
Assist with testing room preparation, inventory monitoring, and operational readiness.
Coordinate purchasing for office operations and programmatic needs using University-approved methods and procedures.
Monitor inventory, identify purchasing needs, and maintain purchasing records, receipts, and related documentation.
Assist with purchasing reconciliations and routine discrepancy resolution; maintain administrative files and records.
Support professional staff searches by scheduling, coordinating candidate activities, and maintaining search documentation.
Assist the Coordinator with onboarding and training student employees on Testing Center procedures and expectations.
Serve as a resource to student employees on testing procedures, customer service, and routine operational questions.
Help maintain adequate student employee shift coverage.
Communicate operational concerns, staffing issues, and testing-related matters to the Coordinator and Assistant Director as appropriate.
Perform other related duties as assigned.