Test Engineering Manager, AppleCare Service Engineering

Apple•Sunnyvale, CA

About The Position

The Test Engineering Manager leads a team of engineers and technicians responsible for enabling and sustaining factory test lines in Cupertino that support Apple hardware products before and after New Product Introduction (NPI). These factory test lines support continuous product-quality improvement activities, including EFFA and QIF, and help develop field diagnostics and repair processes. The manager collaborates with cross-functional engineering partners to develop test plans and schedules, then leads the team in delivering factory testing capability and capacity. The role provides leadership across planning, engineering, procurement, test-line bring-up, installation, qualification, troubleshooting, and ongoing operations. It also includes coordinating with global vendors, managing engineering resources, supporting equipment purchasing and budget presentations, and mentoring Test Engineering team members.

Requirements

Bachelor’s or master’s degree in Electrical Engineering, Mechanical Engineering, or Computer Science.
10 years of industry work experience, including 5 years in a people-management role, in Test Engineering, Product Quality, or Technical Operations.
Established track record as a technical leader managing engineering teams, including Test Engineering and/or Product Quality responsibilities.
Experience managing qualification and maintenance of automated test processes and screening procedures.
Ability to identify and communicate improvements to test, operations, and business processes.
Strong analytical skills and experience with statistical analysis tools.
Experience collaborating with network, security, and infrastructure functions.
Solution-oriented work ethic and flexibility in supporting multiple projects with varied complexity and priority.
Track record working with cross-functional or interdisciplinary teams.
Excellent verbal and written communication skills, including the ability to explain complex topics in simple language.
Experience presenting to audiences at all organizational levels, from individual contributors to senior leadership.
High attention to detail.
Ability to travel as required.

Nice To Haves

MBA.
Passion for problem solving and identifying root cause.

Responsibilities

Provide test engineering leadership for planning and execution activities that enable automated test-line bring-up and continuity.
Collaborate with Hardware Engineering, Product Quality, AppleCare partners, and leadership to agree on test coverage and support requirements for NPI and sustaining support, including as-is, trade-in, and RMAO business.
Understand automated test-station functionality in relation to product features and lead BOM review discussions and finalization of equipment requirements.
Collaborate with global vendors on automated test-station bring-up and own engineering deliverables for overall readiness.
Assign test engineers and technicians during planning to deliver line layouts, test-equipment requirements, budgets, schedules, system updates, and forecasts for direct and temporary engineering resources.
Facilitate and oversee equipment purchasing in collaboration with test engineers and project managers.
Work with project managers to present budgets to Finance/PQM stakeholders and AppleCare leadership.
Lead execution of test-line plans, installation, qualification, and troubleshooting of issues that block readiness across product lines.
Maintain communication with cross-functional partners throughout the product lifecycle and revisit test-line support requirements.
Manage team engineering resources as needed to support ongoing test-line operations.
Provide mentorship to Test Engineering team members.