Regional Supplier Manager, AppleCare Logistics

Apple•Indianapolis, IN

About The Position

The Regional Supplier Manager oversees AppleCare post-sales logistics operations and the end-to-end 3PL supplier relationship in Jeffersonville, Indiana. The role drives supplier accountability across inbound and outbound transportation, distribution, returns processing, and operational KPIs, serving as the link between Apple’s operational goals and 3PL execution. The manager translates performance data into action plans and ensures the provider meets or exceeds established targets. This is a results-driven leadership role requiring advanced analytics, decisive cross-functional leadership, and hands-on engagement with operations. The manager develops performance dashboards and reporting, identifies and implements data-backed improvements, manages capital planning and expenses, and leads a team focused on accountability and continuous improvement. Up to 25% travel is required.

Requirements

At least 7 years of progressive experience in logistics, supply chain, or operations management, with increasing scope and leadership responsibility.
Experience in logistics operations with an emphasis on 3PL, vendor, or service-provider management and accountability for contractual SLAs and KPIs.
Advanced analytics proficiency, including tools such as SQL, Python, Tableau, Power BI, or equivalent platforms.
Ability to build and maintain operational dashboards, trend analyses, predictive models, and performance scorecards.
A track record of leading continuous improvement initiatives with measurable, documented outcomes.
Experience with Warehouse Management Systems (WMS) and/or ERP platforms such as SAP, Oracle, or equivalent.
Leadership ability to drive team accountability, develop talent, and improve team performance.
Ability to collaborate across functions in a matrixed organization, influence without authority, and align diverse stakeholders.
Strong written and verbal communication skills, including the ability to translate complex data and operational detail into executive-ready recommendations.
Collaborative approach grounded in trust and shared ownership.
Bachelor’s degree in Supply Chain, Logistics, Industrial Engineering, Business, or a related field.
Ability to travel up to 25%.

Nice To Haves

Lean, Six Sigma, or equivalent experience.
Advanced degree (MS or MBA).
Experience in post-sales or reverse logistics operations in a high-volume, omnichannel environment.
Capital planning and supplier contract management experience.
Leadership of automation and process improvement projects.
Experience influencing and driving strategic change in a fast-paced, matrixed organization.
Multilingual skills.

Responsibilities

Own the 3PL supplier relationship and performance accountability in Jeffersonville, including SLA management, KPI governance, root cause analysis, and corrective action planning.
Use advanced analytics to support operational decisions, including building dashboards, scorecards, trend models, and performance analyses.
Identify process improvement and innovation opportunities; investigate issues, determine root causes, and implement data-backed solutions to improve efficiency and throughput.
Lead capital planning and expense management, prioritize investments, track spending, and hold suppliers accountable to budget commitments.
Monitor inventory, distribution, freight, cycle time, and returns KPIs and provide actionable reporting to leadership.
Establish and maintain systems and processes for logistics performance tracking, measurement, reporting, and analysis.
Collaborate with internal stakeholders and leadership on operational status, risks, and strategic priorities.
Lead, develop, and inspire the team, promoting accountability, ownership, continuous improvement, and collaboration.
Develop and drive corrective plans to resolve 3PL performance gaps across processes, people, systems, or structure.
Improve operational visibility by identifying the right metrics, models, and reporting.
Address volatility in inbound and outbound flows, returns volumes, and cycle times through analysis and proactive planning.
Set supplier expectations, communication cadences, and escalation paths that promote accountability and partnership.
Replace inefficient manual workflows with scalable systems, automation, and standardized reporting.
Build a cohesive, engaged, results-driven team focused on customer commitments.