Engineering Program Manager, AppleCare

Apple • Sunnyvale, CA

6h

About The Position

In AppleCare, this role supports the delivery of world-class customer support for Apple devices by driving cross-functional diagnostic projects that directly affect the customer experience. The AppleCare Engineering Program Manager oversees diagnostic projects from conceptualization and design through development and deployment. The role works closely with engineering teams to develop requirements, manage implementation schedules, and coordinate fixes for software- and systems-related issues. It also identifies and presents cross-functional risks and potential issues, including their impact on new product release readiness and other key AppleCare initiatives.

Requirements

• Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
• 7 or more years of experience in engineering program management or a related role.
• Track record of managing software projects.
• Experience directing cross-functional teams through the project lifecycle.
• History of coordinating end-to-end programs from design to release.
• Knowledge of operating systems, including iOS, macOS, iPadOS, and watchOS.
• Familiarity with product development processes.

Nice To Haves

• Background managing projects with low-level hardware integration dependencies.
• Understanding of diagnostic software features and systems architecture.
• Capability to negotiate effectively and lead risk management efforts.
• Ability to communicate technical issues clearly to diverse audiences.
• Agility to adapt to shifting priorities and navigate ambiguity.
• Collaboration skills to foster inter-team coordination and drive alignment.

Responsibilities

• Drive the execution of diagnostic projects from conceptualization and design through development and deployment.
• Work with engineering teams to develop project requirements.
• Drive implementation schedules.
• Coordinate fixes for software- and systems-related issues.
• Identify and present cross-functional risks and potential issues.
• Assess and communicate the impact of risks and issues on new product release readiness and other AppleCare initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior