Test Center Manager (Grand Rapids, MI)

Pearson • Grand Rapids, MI

6d • Onsite

About The Position

Pearson VUE is hiring a Test Center Manager for its Grand Rapids, Michigan test center. The manager oversees a small team of Test Administrators and performs both test administration and management duties. Approximately 60% of daily tasks involve administering tests, while approximately 40% involve managing the center and its staff. The position is benefit eligible and offers starting pay of $19.00 per hour.

The role requires working 18–30 hours per week, with additional hours as needed. Employees must be available for scheduled shifts between 7:15 a.m. and 8 p.m., Monday through Saturday, including approximately 2–3 Saturdays per month. Sunday shifts are infrequent but possible. The manager must also be available to address operational problems when away from the test center.

Requirements

• High school diploma or equivalent.
• Strong communication and customer service skills, delivered with focused attentiveness and moderate interaction.
• Flexibility in work hours and days, and willingness to work scheduled shifts Monday through Saturday; Sunday shifts may occasionally be required.
• Ability to work 18–30 hours per week and more hours as needed.
• Ability to multitask and complete tasks efficiently and on time while handling a reasonable amount of stress.
• Intermediate experience with Microsoft Office Suite, Windows applications, the internet, and email.
• Ability to operate a computer and telephone.
• Ability to work in a quiet, focused environment and hear words spoken in soft voices.
• Ability to lift up to 20 pounds occasionally; stand for extended periods and escort candidates between areas up to 50–100 times per shift; sit for long periods; and bend, stoop, and lift from a stooped position.
• Ability to see small details at a distance and clearly read names on ID cards and computer screens.

Nice To Haves

• At least one year of customer service experience.
• At least one year of customer service supervision experience.
• Bachelor’s degree or equivalent business experience.
• Team-leading and training skills.
• Exposure to a testing environment.

Responsibilities

• Arrive on time for scheduled shifts and complete on-time site opening and closing procedures.
• Understand and follow testing procedures; check in examinees, verify identification, and explain the exam process.
• Monitor examinees and maintain a secure testing environment.
• Contact internal technical support to investigate and resolve technical issues.
• Follow company policies and use careful judgment.
• Maintain a professional, clean testing center, including light housekeeping.
• Hire, staff, retain, schedule, and resolve conflicts within the Test Administrator team.
• Train, develop, coach, and provide fair performance appraisals for staff.
• Serve as the first contact for facility issues.
• Address operational problems when away from the test center.
• Complete other duties as assigned.

Benefits

• Medical, dental, vision, life, short-term disability, and voluntary long-term disability benefits.
• Paid holidays, vacation, sick days, and personal days.
• 401(k) retirement plan with employer match.
• Employee Stock Purchase Plan with biannual enrollment.
• Tuition reimbursement.
• Company-paid life insurance and business travel insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED