Assistant Store Manager- Grand Rapids, MI
About The Position
The Assistant Store Manager assists the Store Manager with the management and daily operation of the store, including sales, customer service, operations, administration, communication, marketing, and merchandising. The role may assume the Store Manager’s responsibilities in their absence. It focuses on generating sales, maintaining high standards of customer service and store operations, supporting merchandising and visual standards, and assisting with recruiting, training, and developing staff. The position also supports the integrity of payroll and timely resolution of human resources issues.
Requirements
- Minimum 3 years of retail experience.
- 1–2 years of specialty management experience.
Responsibilities
- Meet personal and store sales goals and help track, monitor, and communicate business results.
- Model and ensure elevated sales and service standards; develop personal and associates’ sales techniques.
- Maintain sales policies and procedures, product knowledge, and awareness of fashion industry and market trends.
- Ensure associates provide high-quality customer service; build repeat clientele and help staff use client books.
- Resolve client problems and complaints, and assist associates with customer service issues such as dissatisfied customers, returns, and defective merchandise.
- Collaborate with the Store Manager on risk management, physical security, cash controls, and inventory management.
- Support staff training in register use and maintenance; execute management register functions and cash control procedures.
- Participate in inventories and handle bank deposits, safe funds, and petty cash procedures.
- For offsite drivers only, drive product to and from the offsite location as needed.
- Assist with implementing and maintaining merchandising and visual directives; keep the selling floor neat, clean, organized, and on-brand.
- Ensure deliveries are processed promptly, communicate product concerns, and report inventory needs.
- Assist with recruiting, training, and staff development; support training programs and seminars.
- Help ensure payroll integrity, evaluate associate performance, provide feedback, and resolve human resources issues, partnering with HR when needed.
- Ensure professional image and grooming standards are followed.
- Assume Store Manager responsibilities in the Store Manager’s absence.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
