Test Center Administrator (FT)

Prometric • Rochester, MN

13d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric in its test centers and helps maintain a secure, well-controlled environment for people taking exams. The role involves verifying candidate identification, monitoring exams, enforcing policies and procedures, and supporting the integrity of computer-based testing. TCAs also work to ensure candidates have a fair and comfortable testing experience and promptly address candidate issues.

This is a full-time position in an office-setting test center. Hours vary, and the site may operate Monday through Saturday from 7:00 a.m. to 6:00 p.m.; occasional evening hours and possible Sunday hours may also be required. Saturday availability is required, and candidates must be open to flexible scheduling. Schedules are provided two weeks in advance.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience, such as call center, retail, or restaurant experience.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to physically move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to maneuver in tight spaces while maintaining computers and following safety protocols.
• Availability to work a variety of shifts, including Monday through Saturday; Saturday availability is required.
• Openness to flexible scheduling, occasional evening hours, and possible Sunday hours.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Conduct required security checks, including use of wands.
• Continuously monitor candidates while they complete exams.
• Report and/or promptly resolve candidate issues.
• Maintain a secure environment and secure test center materials at all times.
• Ensure candidates receive a fair and comfortable testing experience.
• Report occurrences that fall outside company guidelines.
• Adapt to scheduling needs based on Prometric's days of operation.
• Represent Prometric's vision, mission, and values.
• Safeguard the test center against misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.
• Move through the testing room every 8–10 minutes and escort candidates to and from the testing room.
• Maintain computers in the lab and office setting while following safety protocols.

Benefits

• 12 paid holidays annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision FSA.
• Legal vacation for full-time employees.
• No selling or quotas.
• Office-setting environment.
• No inventory, stocking, floor moves, or overnight shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED