Seasonal Test Center Administrator (FT)

Prometric • Nashville, TN

13d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its test centers and helps maintain a secure, fair, and comfortable environment for people taking exams. The role involves verifying candidate identification, monitoring computer-based exams, enforcing test center policies, and protecting exam integrity. This is a seasonal-only position in Nashville, Tennessee. The site may operate Monday through Saturday, with occasional evening hours and possible Sunday hours. Saturday availability is required, and candidates must be open to flexible scheduling; schedules are provided two weeks in advance.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
• Must be available to work Saturdays and open to flexible scheduling; occasional evening work and possible Sunday hours may be required.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Visual ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring.
• Ability to physically maneuver in tight spaces while maintaining safety protocols.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates while they complete exams.
• Report or resolve candidate issues promptly.
• Maintain a secure environment and safeguard test center materials.
• Ensure each candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Adapt scheduling availability to Prometric’s days of operation.
• Represent Prometric’s vision, mission, and values.
• Safeguard the test center from misconduct.
• When applicable, digitally scan and record candidate fingerprint identification.
• Escort candidates to and from the testing room and move through the test room every 8–10 minutes.
• Maintain computers in the lab and office setting while following safety protocols.

Benefits

• 12 paid holidays off annually, based on work schedule and start date (for employees hired for 20+ hours).
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision FSA.
• Legal benefits (for employees hired full time).
• Vacation (for employees hired full time).
• Office setting environment.
• No selling or quotas.
• No inventory, stocking, floor moves, or overnight shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED