Test Center Administrator (FT)

Prometric • Memphis, TN

12d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric in its test centers and helps maintain a secure, fair, and comfortable environment for candidates taking computer-based exams. The role involves verifying candidate identification, monitoring exams, and applying test center policies and procedures to uphold exam integrity. TCAs work in a fast-paced office setting and may need to work varied shifts in line with the center’s operating schedule.

The test center is located at 5175 Elmore Rd, Memphis, Tennessee. Site hours may run Monday through Saturday, 7 a.m. to 6 p.m., with possible Sunday hours and occasional evening hours. The ideal candidate is available for varied shifts, including Monday through Saturday between 7 a.m. and 10 p.m. Scheduling is flexible, and schedules are available two weeks in advance.

The posting describes both part-time hours that vary and a full-time version of the role. The title provided is marked “FT.” Perks listed for employees hired for 20 or more hours include paid holidays, paid training, sick time, a 401(k), an Employee Assistance Program, vision, and an FSA. Full-time perks additionally include legal and vacation benefits.

Requirements

• High school diploma or equivalent required.
• At least one year of in-person customer service experience required, such as call center, retail, or restaurant experience.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Must be able to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to maintain computers in a lab and office setting, including maneuvering in tight spaces while following safety protocols.
• Availability for flexible scheduling, including Saturday availability; occasional evening hours and possible Sunday hours may be required.

Nice To Haves

• College experience is a plus.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain a secure environment and safeguard test center materials at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Remain flexible with scheduling based on Prometric’s days of operation.
• Represent Prometric’s vision, mission, and values.
• Digitally scan and record candidate fingerprint identification, if applicable.

Benefits

• 12 paid holidays off annually, based on work schedule and start date.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision.
• FSA.
• Legal benefits for full-time employees.
• Vacation for full-time employees.
• Office setting environment.
• No selling or quotas.
• No inventory, stocking, floor moves, or overnight shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED