Test Center Administrator (FT)

Prometric • Brookfield, WI

13d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at test centers and helps maintain a secure, well-managed computer-based testing environment. The role supports candidates taking important exams by verifying identification, monitoring exams, and following strict policies and procedures to protect exam integrity. The position is based at the Brookfield, Wisconsin test center, located at 19435 W Capitol Dr L04, Brookfield, WI 53045.

This is a full-time position with hours that vary. The site may operate Monday through Saturday, 7 a.m. to 6 p.m.; Saturday availability is required, and occasional evening hours are required. Sunday hours are possible. The ideal candidate is available for a variety of shifts Monday through Saturday, between 7 a.m. and 10 p.m., and is open to flexible scheduling. Schedules are available two weeks in advance.

Prometric describes the work setting as an office environment. Employees receive paid training. Perks listed for employees hired for 20 or more hours include 12 paid holidays annually (based on work schedule and start date), sick time prorated based on start date, a 401(k), an Employee Assistance Program, vision, and an FSA. Full-time employees also receive legal and vacation benefits. The role involves no selling or quotas, inventory or stocking, floor moves, or overnight shifts.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience; examples include call center, retail, or restaurant work.
• Must be at least 18 years old.
• Communicate professionally and effectively with candidates and coworkers.
• Write detailed and accurate reports and correspondence.
• Multi-task and handle small tools, and pack equipment for shipping or unpack it for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Able to bend, stoop, and lift up to 40 pounds.
• Able to remain stationary for extended periods while administering exams.
• Able to adjust or focus computer screens and view testing-room camera monitors while proctoring.
• Saturday availability is required; occasional evening hours are required, and Sunday hours may be possible.
• Open to flexible scheduling and a variety of shifts.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain a secure environment and safeguard test center materials at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Adjust to scheduling needs based on Prometric's days of operation.
• Represent Prometric's vision, mission, and values.
• Safeguard the test center from misconduct.
• Digitally scan and record candidate fingerprint identification, if applicable.
• Move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Maintain computers in the lab and office setting, including maneuvering in tight spaces while following safety protocols.

Benefits

• 12 paid holidays annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision.
• FSA.
• Legal benefits for full-time employees.
• Vacation for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED