Test Center Administrator (FT)

Prometric•Memphis, TN

13d•$15•Onsite

About The Position

The Test Center Administrator (TCA) serves as Prometric’s representative in a test center, helping maintain a secure and orderly computer-based testing environment while providing candidates with a fair and comfortable testing experience. The role involves verifying candidate identification, conducting security checks, monitoring examinations, applying test center policies, and addressing or reporting issues. The position is based at the Prometric test center at 5175 Elmore Rd, Memphis, Tennessee, and reports to the Test Center Manager. The site may operate Monday through Saturday, 7:00 a.m. to 6:00 p.m. The posting also describes availability needs for varied shifts Monday through Saturday between 7:00 a.m. and 10:00 p.m., with Saturday availability required, occasional evening hours, and possible Sunday hours. Candidates must be open to flexible scheduling; schedules are provided two weeks in advance. The posting describes the position as part-time with hours that vary. It also lists perks for employees hired for 20 or more hours and specifies additional perks for full-time employees. Listed perks include paid holidays, paid training, prorated sick time, a 401(k), an Employee Assistance Program, vision coverage, a flexible spending account, legal benefits, and vacation. The work environment is an office setting, with no selling or quotas, inventory, stocking, floor moves, or overnight shifts.

Requirements

High school diploma or equivalent required.
At least one year of in-person customer service experience required, such as call center, retail, or restaurant experience.
Must be at least 18 years old.
Ability to communicate professionally and effectively with candidates and coworkers.
Ability to write detailed and accurate reports and correspondence.
Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
Must be able to bend, stoop, and lift up to 40 pounds.
Ability to remain stationary for extended periods while administering exams.
Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Ability to maintain computers in the lab and office setting by physically maneuvering in tight spaces while following safety protocols.
Must be available for varied shifts and flexible scheduling; Saturday availability is required.

Nice To Haves

College experience is a plus.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify their identification.
Perform required security checks, including using wands.
Continuously monitor candidates as they complete exams.
Report and/or resolve candidate issues with urgency.
Maintain a secure environment and secure materials in the test center at all times.
Ensure every candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Be flexible with scheduling based on Prometric’s days of operation.
Represent Prometric’s vision, mission, and values.
Safeguard the test center from misconduct.
When applicable, digitally scan and record candidate fingerprint identification.